Ashley Outlet in Clifton Heights, PA (2024)

5

80%

4

11%

3

1%

2

2%

1

6%

(437)

(56)

(8)

(14)

(35)

Tish Nicholson

Jul 31, 2024

Our experience was very positive. Sherrylwas very helpful and we did like the selection of furniture…👍

Darlyn

Jul 31, 2024

Danis a phenomenal person and salesperson he helped me with my measurements to make sure that it would be able to fit in my room gave me great advice when choosing style fabric of furniture I will be shopping there again

Kathy Sitongia

Jul 28, 2024

The salesman was very patient and answered any questions that we had. He was very helpful with making our selections. Janes Aggie is the salesman you want if you plan on buying furniture from Ashley Outlet. Thank you Mr. Aggie for all you help.

Brittany Foxworth

Jul 27, 2024

Yucef was awesome & very helpful!!! I will def be back for more furniture!!!

A. P

Jul 22, 2024

I recently purchased some furniture from Ashley's and the customer service was great, very attentive, knowledgeable and pleasant service provided.

Amanda Waddington

Jul 20, 2024

There were plentiful options. All the staff was so friendly and knowledgeable. We did not feel pushed in any way throughout the whole process. Highly recommend! Shout out to Dan for being a great help with the process and answering our hundred questions! We will be back for any further furniture purchases!

Christie Devine

Jul 15, 2024

Love the set! Buying was smooth and issue free. Highly recommend

Tracy Adkins

Jul 10, 2024

The best experience ever and the manager who was a young black man was so professional and pleasant , I would definitely recommend this location to my family & friends .

Brandi Clark

Jul 06, 2024

Great price for the 4th of July sale everyone I was very helpful with questions and assistance

Amir Faraz

Jun 29, 2024

Easy, fast, courteous service

Julia Maloney

Jun 27, 2024

Yossef was ver helpful and professional.

Belinda Scott

Jun 10, 2024

Just placed an order with James, who worked really hard to provide me with excellent customer service! My items should be delivered by the end of the week and I will be writing a review on my power reclining leather sofa and chair! Thank you James at Ashley Furniture

Chenee Cleveland

Jun 07, 2024

Very kind staff, and a nice and clean store. Even when I was going back and forth, they remained patient!

Brenda Williams

Jun 05, 2024

I love Ashley outlet

Anne Zaccaro

Jun 05, 2024

James was very helpful

Marge Teporelli

Jun 01, 2024

James was very professional and I definitely recommend

Eric Peed

May 29, 2024

I had an awesome experience with the sales representative he was very knowledgeable about what I was looking for.👍🏾

Gloria Harris

May 28, 2024

Great inventory and prices

Anthony Alessandrine

May 26, 2024

Being nice doesn’t give a pass on terrible customer service and sales reps shouldn’t be punished for terrible management. May of 2023 bought new couches but they sent the wrong ones and had to wait an additional 10 days, was supposed to receive a credit that they tried saying they’d give me if I purchased anything else. By August the casings on the cushions began to fray and had some pulls so called to have replaced which even though I bought the warranty I had to argue it for 2 days. After it was situated I was told 4-6 weeks for the casings, they did not arrive until December in which they sent the wrong side casing for the chaise and didn’t send one of the other cushion casings. It’s now 5 days from June and I’m still waiting on the correct sided casing and other casing in which I was told in December they’d be here by March. After stopping in several times and being told they were ordered, one of the reps last week told me no order was put in back in December when I was told they were and it was just recently placed and put in for rush delivery which was supposed to arrive 5/14. Today is 5/26 and still no word on arrival. Would not recommend this location to anyone

Meg Mas

May 22, 2024

The sales manager was very attentive. Just ordered a recliner. I liked the feel and features of the chair.

Robert Perna

May 19, 2024

Very pleasant and helpful and knowledgeable!

Tiffany Lopez

May 17, 2024

The salesman was nice and patient while placing my order

brittney foley

May 15, 2024

I ordered some furniture and I will be scheduling the delivery date and I'm so excited for my new dresser and bench. I ordered with James, he was super nice and very helpful

debra haynes

May 15, 2024

Very lovely customer service,the assistant was very helpful,understood our wants and needs thank you

Dark Lovely

May 07, 2024

Beautiful furniture. Great customer service

Ashley Jackson

May 05, 2024

My experience was great!! Yusef Ross was kind, helpful and very patient. I highly recommend asking for him when you stop by the Clifton Heights location.

Kristen Mollica

May 02, 2024

Yoseph was amazing. Very helpful and knowledgeable. The entire staff was very friendly. Highly recommended buying furniture here.

Naomi Pitkoff

Apr 30, 2024

Very helpful. Made it very easy to order an item over the phone.

sue rizzo

Apr 30, 2024

Delivered dirty sofa and a mismatched love seat. Refused to take it back. Say they will send an upholstery companyout to clean it. Customer service is rude. I could go on but I wont

Tkeyah Burnette

Apr 30, 2024

Customer Service was above and beyond! Ashley has great quality furniture they have everything you need!!!

Zave

Apr 22, 2024

This Ashley Outlet location has very professional staff that is willing to help as soon as you walk in the door. Thank you Yusuf, for the easiest/fastest furniture purchase I have ever done. Money goes fast when you know what you want.

Adrienne Dill

Apr 19, 2024

They were very friendly and very helpful.I will return to get my bedroom set

Patricia

Apr 18, 2024

Maria (I think that was her name, sorry if it’s not) was very helpful in trying to find a bedroom set that I was interested in. I appreciate her efforts, she was awesome 😊

Jim F

Apr 07, 2024

Great staff and selection of furniture!!! The whole team was very helpful and explained everything we nneeded to know to make a great purchase! Kudos to Yusef and team!

dawn troutt

Apr 07, 2024

Yosef was very informative and provided great customer service with friendliness and a smile.

Shantee Sass

Mar 31, 2024

Great service. Tge young lady greated me at the door and helped me pick out my furniture. They have beautiful sturdy furniture

Lance Wilcox

Mar 23, 2024

A horrible store James is very unprofessional doesn’t know how to run a store I’ve been waiting months for my furniture had two deliveries that they measured wrong and couldn’t fit up my steps so i ordered something new and i still haven’t gotten my order and he keeps giving me dates and i never get it. Never go to this store run please.

lillian baxter

Mar 20, 2024

Awesome customer service! Maria was great assisting me with my purchase!

Beth Lombardo

Mar 12, 2024

Everyone very nice, great sales experience with Dan he was very helpful!

Veronica Stein

Mar 04, 2024

Every staff we're eager to help you save money and very help ful.

CARESSA HAMILTON

Mar 03, 2024

Yusuf Ross has top notch customer service. He was very knowledgeable about the products and answered every question asked. He was patient, courteous and had a great sense of humor as well. That is the recipe for a great working relationship. I made my purchase and will definitely be back for more.

Vanessa Smith

Mar 02, 2024

Yusef was amazing and patient with my mother and I. We found the perfect furniture for both our homes.

bonnie kelly

Mar 02, 2024

The sales gut Daniel was very knowledgeable and answered all my questions and concerns. I will definitely go back to Ashley

zekia Howard

Feb 27, 2024

Wonderful customer service

Martin Devine

Feb 25, 2024

Sales people were knowledgeable and patient. Good experience.

Miguel Callanta

Feb 25, 2024

Yusef was very helpful and answered all the questions my wife and I had regarding the furniture.

Gregory Hayes

Feb 21, 2024

Very pleasant experience Knowledgeable employees

Mike Lombardo

Feb 18, 2024

Excellent Service, prices and with free (during the Presidents’ Day sale) delivery and assembly you can’t go wrong, very good selection and the staff are very friendly and helpful. Yousef Ross was our sales associate again and was just as helpful this time as last time. (We purchased a couch about a year ago) I would recommend him and the store to everyone. Not only was he extremely nice and gave us plenty of space to look around but when we decided on what we wanted (5 piece Dining set) he got us a great deal and got us a price better than the labeled sale price! Ashley furniture has become our go to store for all of furniture needs. P.S. beware of raymour and flanigan down the street on Baltimore pike. We went there today as well, and asked if they offered free delivery like Ashley and they said no but that Ashley only delivers it to your door, this is a blatant lie, we had our couch delivered by Ashley and they brought it into our house, assembled it, and cleaned up all the packaging and made sure we were satisfied before they left. Looking forward to the same service this time with the table. So be aware the competition lies.

Diane Brown

Feb 18, 2024

James was very professional and knowledgeable. Was patient and answered all our questions.

Debra Cooper

Feb 18, 2024

Great experience at Ashley furniture outlet. We found everything we wanted and the sales team were friendly, helpful and well run. The Manager was fantastic and has a great eye for hiring his sales team!

Mary Ann Coyle

Feb 17, 2024

Staff was very friendly and not overbearing. Purchase was painless. Hopefully the set holds up.

Kareem Perrin

Feb 17, 2024

Yusef Ross was a great sales associate. I came in and he showed me to my options. I’m satisfied with my purchase and I would absolutely go back.

Diane Zirpoli

Feb 10, 2024

The store was very clean and organizedThe staff was extremely helpful!

Amber Marie

Feb 09, 2024

Daniel is amazing!!! Super helpful, helped me make the best decisions. Maria is amazing as well! Warm greeting, appreciate the smiles and help!!

Beth Schultheis

Jan 31, 2024

Easiest purchase I have ever made.

Mary Everett

Jan 30, 2024

Fabulous experience. 2nd purchase from this store. Super nice and friendly people.

Mark

Jan 25, 2024

Excellent , professional , and pleasant. That just the me talking about the staff

James Majors

Jan 23, 2024

Order furniture two weeks ago was told it would be delivered on January 24 and I would get a call the day before. Received the call for measurements today but told delivery would take place on Thursday . They don’t give accurate delivery date

Peter Lien

Jan 13, 2024

Great service

William Laury

Jan 10, 2024

Excellent Sales person "Yusef" and knowledgeable of product. Staff is very courteous .

Joyce Neroni

Jan 02, 2024

This is a Great Store, they were Courteous, kind and very helpful. I would definitely tell my friends about Ashley Furniture Outlet.

Jammie Greaves

Dec 19, 2023

Very friendly and courteous staff .

Courtney Johnson

Dec 16, 2023

I had a great store experience. Nice and clean with lots of options. I was able to look on my own and then received assistance from Sanae who was super educated about the promos going on, inventory, and even couch measurements when I wasn’t sure. I hope to come back to purchase very soon!

Keeping up with DollFace

Dec 13, 2023

Loved the help I received! The tall young man that sit right next to the entrance helped me out & even told me about the toy drive ! I left some toys in the box and got a discount for doing so which wasn’t bad on top of their sale they had going on ☺️ love my dining room set.

Karl Barnes

Dec 10, 2023

Amazing selection and great service. The sales associate, Jaylah was excellent! She made sure I was pleased with my purchase and ensured I got the best deal possible. Thanks Jaylah. ❤️

Anna Cecilia

Dec 08, 2023

Very awkward unwelcoming vibe . Two associates were in the store one at the desk and the other working the sales floor . Neither of the associates bothered to even greet my family or ask if we needed any assistance. Would never purchase from this location.

Steven Fleet

Dec 06, 2023

The gentleman showed me several things that I Was looking for and I look through. He was very patient. I found what I was looking for.I picked out a nice reclining. I want to say they was very nice and patient with me and my wife. Thank you

Donna Latimer Bradshaw

Nov 30, 2023

The associate was very patient, made sure she gave pricing and I will return tomorrow once I make a decision.

Deborah Clidy

Nov 25, 2023

Stahl was courteous,informative,& selection was great and the prices as well

Annette Williams

Nov 25, 2023

I've been shopped at Ashley's for years and I must said it only gets better and better

John L

Nov 12, 2023

The team at Ashley's furniture were professional, not pushy and took the time to show us dining furniture. We came back several weeks later and placedorder. The manager explained the delivery cost to me and what to expect for order.Great team at clifton heights store

Desiree ACEY

Nov 11, 2023

From the time we walked in the door til the time we left, service was impeccable. Our service representative was patient and helpful. Overall experience was superb.

Mark Durchsprung

Nov 11, 2023

The sales person Jaylah Gray and store manager James Aggie was very helpful, professional and courteous. Will buy from there again.

Marquita Sadler

Nov 09, 2023

Store was clean and organized. Store manager was knowledgeable and helpful. Check out was quick. Great staff

Connor Nolan

Nov 07, 2023

James was very helpful in communicating upcoming sale for the items we were looking for and helping us make a final decision at a great price.

joseph connor

Nov 05, 2023

Outstanding sales advisor!!! Got exactly what I wanted!

melissa cavanaugh

Nov 04, 2023

Great store, lots of beautiful inventory

Carmen Negron

Nov 04, 2023

Store location easily accessible. Variety of furnishings for each room. Prices are very accommodating.

Ryan Stewart

Nov 02, 2023

Salesperson answered all my questions, took the time to look up and show me the color I wanted that wasn’t in the showroom before ordering.

Janet Massenburg

Oct 31, 2023

I went to Ashley furniture outlet this morning to get an idea for a kitchen island, a dining room set , and check out the hybrid mattress. Sanae was the very nice salesperson that greeted me and my husband. She was very informative with helping me understand the differences in the mattresses. She measured the tables length and width for me. Sanae helped my decide on my kitchen island so I purchased that today and it will be delivered Thursday (2 days!). Sanae made it fun instead of stressful even when I confused myself! I came home and measured my dining room space and will be getting the set I saw from Sanae. Very happy with the care and service provided.

Deana Harvey

Oct 29, 2023

Perfect Customer Service 👌🏽

J R

Oct 26, 2023

Very very disappointed, previously has a money furnished, refered many people to this store. Never again!!! Paid a lot of money for sofa and loveseat was told could be delivered on the day i choose. Once the delivery date was meant I purchased the items then seems like once the got the money the delivery could not be meant. Lots of excuses!! Very disappointed. I will never buy here again

Joseph McGee

Oct 23, 2023

Short notice to acquire metal frame. Ashley Outlet in Clifton Heights stepped up and got me the frame within an hour.

Roxie Brown

Oct 15, 2023

The person that helped me at the store was very courtesy and extremely helpful in helping me choose the product that I was looking for.

Alyson Weston

Oct 13, 2023

Very helpful

Brandon Edwards

Oct 10, 2023

I didn’t get her name but the lady who show me the mattress was very very nice and helpful

John Frisby

Oct 10, 2023

Nice, clean, open environment where I could shop in peace without being followed around by the sales person. Sales person came when needed and was very personable and helpful.

laurene edwards

Oct 08, 2023

THE SERVICE WAS GREAT AT ASHLEY Outlet!!Give Shout to Dan!?? He was good customer service worker and he help me out with my furniture!

orlando colon

Oct 08, 2023

I went in for an accent chair with my wife Lisa and met with an amazing rep. Jaylah who was very helpful. Thanks for a great experience.

barbara Neal

Oct 07, 2023

We had an excellent experience with Ashley Outlet both before our visit by phone with the manager James and at the showroom with Jayla who was very friendly, helpful and attentive. She directed us to the sofa and loveseat set and it was even more impressive in person than it was online! It was a quick and easy process! I had a great experience with James and Jayla from start to finish! I look forward to enjoying the set for many years to come!

Joseph Kohri

Oct 04, 2023

The store manager James was awesome. He worked with us to get the chair we wanted at a great price!! Thanks James!!

taja Braswell

Oct 02, 2023

Honestly the sales representative was uninterested, never introduced himself! Became more friendly, once he knew it was an actual purchase! Definitely need to hire more personable staff!

Nei Bohley

Sep 24, 2023

Sales girl was over the top

Aurora Hughes

Sep 21, 2023

Everything I looked at I really liked. The lady that helped and talked to me was very nice and very informative . I will be going back to this store. Thank you for all ur help. AH

Alfred Shaffer

Sep 11, 2023

Great experiences! Knew what I wanted and was quick to get me taken care off

Monet Simpkins

Sep 10, 2023

Great experience! Staff was super helpful

Angela Lassiter

Sep 10, 2023

Went in looking for bedroom with my daughter Ashley,salesperson was very nice, didn't attack you for commission, allowed her to browse.

Dwayne Wright

Sep 09, 2023

Good customer skills and personality

peter schade

Sep 07, 2023

Easy to do business with. Would have liked more color options in my chosen bed.

B

Sep 05, 2023

Very helpful

Patrice molieri

Sep 04, 2023

This is my third time using Ashley outlet in Clifton heights PA and everything everytime has been a smooth quick transaction. The sales people are amazing too!

terrence castellente

Sep 03, 2023

Very helpful and friendly staff. Great labor day deal on a kitchen table.

Jaime Godfrey

Sep 02, 2023

Very attentive staff, I was satisfied with the service.

Luther Jackson

Aug 21, 2023

Fast and professional.

Samantha Rentz

Aug 14, 2023

Had to wait a bit as there was only one salesman on the floor, however, once we received service it was excellent and timely. Everything was explained well and the procedure for delivery was clear. Excited to get my new couch in only 1 week!

Johnie Bunkley

Aug 13, 2023

Great sales lady Yusuf

Phyllis slu*tsky

Aug 13, 2023

Very nice sales person Vincent Davis Very helpful and attentive

Darryl

Aug 09, 2023

Very friendly and attentive. Gave me the help I needed.

Wendy Russo

Aug 07, 2023

Jaylah was helpful and knowledgeable. I appreciated her taking time with me and not being pushy.

Pam Klotz

Aug 04, 2023

Very helpful in finding what we were looking for.

Thomas Silveira

Aug 04, 2023

The sales person was very professional and help me with my purchase

wagih zekri

Jul 23, 2023

We finally got all our stuff the way we wanted it, and we got out tables replaced with the colors we actually wanted. Thank you for everything.

Kat S

Jul 11, 2023

Staff was pleasant and helpful. Made my experience easy and seamless. Yusef was a pleasure to work with on selecting my items.

Fee

Jul 04, 2023

I wouldn't give a star. My experience was not a good one. A sale was going on and I was not given the sale price. I was charged for each piece of the sectional instead of the price listed on the furniture tag in store. I was charged an extra $100 dollars on an ottoman and when questioning sales, i was told that the ottom I was receiving was larger than the one in the showroom. I asked the sales person to pull up the item and he was unable to find the item showing the larger size. I am very displeased with the service, being overcharged. Sales people try and move quickly and speaking quickly to make the sale..I will be getting a refund and taking my hard earned money elsewhere. Please pay attention to prices and fees when making these purchases

Jeff Webb

Jun 30, 2023

Jaylan is great! Friendly and helpful, and gave us time to think about our decision. She also followed up quickly with answers to our questions. Great experience!

Morgan Maloney

Jun 29, 2023

Help was great! Would recommend shopping here. Ask for Yusef he was able to give me a great deal!

Janice Matteo

Jun 23, 2023

Worst experience I ever had at a retail store. I had to go 4xs & was told the wrong pricing. Then went we were purchasing bc it was the set my husband really wanted, they entered the information in wrong. Definitely don’t go to Clifton Heights. Worst customer service

Carol Sullivan

Jun 20, 2023

Good variety,, excellent customer service.

James Dolan

Jun 10, 2023

I wanted to say that Sanae wasvery responsive to my needs for 2 sofas and kept in contact with me until we were able to finalize the purchase of the 2 sofas with the assistance of James, the manager.

Danielle Guerrero

May 30, 2023

Excellent service very friendly staff.

Tom Kolsun

May 29, 2023

Every single person we dealt with at Ashley was pleasant, efficient and professional. In a world where customer service doesn't exist, Ashley Furniture stands alone in great service.

iesha ray

May 29, 2023

The person I spoke with was very patient and kind he answered all my questions so far I would recommend this store to everyone.

edward castrege

May 28, 2023

excellent service!

Shanda Washington

May 28, 2023

Store manager James need more training in customer service. Over talking the customers is inappropriate. Assocaites needs to have more knowledge of products being offered. Jaylah was great

Ethline Williams

May 26, 2023

Satisfied

SHERI BROWN

May 23, 2023

The Salesperson that I worked with was extremely professional, knowledgeable about the inventory and also assisted in lowering our purchase price. We also enjoyed his pleasant personality and sense of humor.This location also includes price matching so if you found their items cheaper at another retailer they'll match that price.

Kelli Mitchell

May 17, 2023

Great place wonderful service. He answered every question we had without hesitation

Kevin Dang

May 13, 2023

James was very helpful in getting everything I needed done. Would definitely recommend coming for the prices and customer service!

Signe' Manigault

May 13, 2023

Polite service. Ask for Yusuf Ross.

Lorraine Littles

May 13, 2023

My first visit good looking store, store clerk very good and know her stuff, but what I like 4 recliners was online and the store didn't have it and couldn't order it but enjoy the drive

Carol Griffiths

May 11, 2023

Rep Kelvin was extremely knowledgeable, courteous, and helpful with the purchase of a mattress. He throughly explained about the various types/name brand mattresses so we could make an informed decision on our selection. We were very satisfied with his service & are looking forward to receiving my daughter’s new mattress & accessories.

Abdus-Shakur Ali

May 08, 2023

The staff Mr. Kalvin and Ms. Sanae were very helpful and respectful. When I left store I felt content and satisfied.

leola paige

May 02, 2023

GM'S CUSTOMER SERVICE WAS EXCELLENT YUSUF SO GLAD TO BE DOING BUSINESS WITH ASLEY'S OUTLET

Michael Casasanto

Apr 30, 2023

Yusef was extremely helpful!

Lala Thompson

Apr 26, 2023

James the store manager greeted us as soon as we walked in with a smile and please tone. Help me my mom and another cx all in a timely manner. Thank you 😊

Dion White

Apr 25, 2023

Excellent customer service 10/10 would recommend

brandon watkins

Apr 23, 2023

Good services

Kelly Nicgorski

Apr 18, 2023

Was given great customer service and the employee Sanae made sure we were given the best pricing for what we needed.

Mia Hill

Apr 10, 2023

I always enjoy going to this store. The staff are pleasant and the helpful. The store is well lit, as it is challenging to shop in a store where the lights are dim.

G Brown

Apr 10, 2023

Very gd customer service

Joanna Levin

Apr 08, 2023

James the manager helped me find the perfect coffee table and sold me the store model at a discount since I needed it right away. He wrapped it right up securely and put it right in my car. Everyone was super nice and I love my purchase. Highly recommend this business!

Jennifer Insalaco

Apr 03, 2023

Very friendly and helpful

julia lewis

Mar 27, 2023

The young lady that assisted me was very polite and very helpful. She answered all questions that I had.

Andrew Long

Mar 27, 2023

Great service and great furniture! Manager and assistants are great.

T J

Mar 27, 2023

Poor selection. Expensive. Ratings from previous customers were low.

Marie Butts

Mar 26, 2023

Sales representative was patient and helpful. He took the time to explain my payment options and didn't pressure me to buy something.

Lalita Shields

Mar 26, 2023

The gentlemen, was really a pleasure to do business with, when describe what my vision was they pictured it right away know what I wanted. Thank you gentlemen again

Ace Malachi

Mar 22, 2023

Customer service was wonderful. Very helpful staff

sal regs

Mar 22, 2023

Asked for and thought I bought a 4 PC. King bedroom set. Paid the bill and when the furniture arrived, I was told by the delivery group that the dresser was on backorder. I called the store since I haven't received a notification of a backorder. The store representative stated that I didn't purchase the dresser, only the other 3 pieces. I stated that I asked for and was priced for the 4 PC set. The representative said that I would need to speak to the sales person but he was currently unavailable. He would have him call me back. 4 days later, I'm still waiting for the callback. Bait and switch from this store. Be very diligence in going over your purchase paperwork if you dare to purchase from them.

Stephanie Mears

Mar 21, 2023

I stopped in the Ashley store on Baltimore Pike in Philly one day, and ended up leaving with the perfect bedroom dresser set. The associates were extremely nice, and super helpful. The prices were to my liking and actually less expensive than what I had seen in other stores. The delivery was smooth, the products came already put together and neatly wrapped in plastic wrap.

Ernest Wesley

Mar 15, 2023

My experience at Ashley Outlet Store was excited in that the staff are friendly and very patient in answering questions.They are also willing to go extra mile in explaining to you in detail.

Rose Cooper

Mar 15, 2023

I liked that the sell person was not pushy and answered all my questions and gave use plenty of info

tish Brooks

Mar 15, 2023

Great selection excellent customer service and the prices are not bad!

Lynn Meehan

Mar 07, 2023

Sales did not show me interest as a customer I ask a few questions to me to look around you would have thought he would have shown me I was the only customer

Ernest Bowen

Mar 02, 2023

They was great to work with and good customer service I will come back. And tell people and friends

RedoHealer _Life

Mar 02, 2023

Nice and simple. Lead through everything and the experience was friendly.

Tina McCollister

Feb 28, 2023

Loved everything and everyone was so professional didn’t have no worries. They worked very hard to get me what I needed and I thanked him very much.

These Thumbs Are Official

Feb 24, 2023

Great product, great customer service

Lynn Scott

Feb 21, 2023

They have some lovely furniture. The staff is very friendly and extremely helpful. Definitely recommend and I'm definitely going back

Deborah Watson

Feb 18, 2023

Great sales people. Very helpful. Would definitely recommend this store

Gayle Watkins

Feb 07, 2023

I purchased an area rug at the Ashley Furniture Outlet. I had a wonderful experience. James my sales representative was both knowledgeable and pleasant. In addition, it met my price point!!!

Ashley Robinson

Feb 05, 2023

the customer service was amazing and i loved everything they had in there but im happy with the furniture i picked out the manager was great and the young lady who checked me out was great also

Janet Kollmann

Jan 30, 2023

Pleasant, no pressure sale. We went in knowing what we wanted and were greeted with prompt and efficient assistance. Quick delivery.

Joseph Naylis

Jan 28, 2023

Customers service was great and James was very helpful

Faith Pinkerton

Jan 14, 2023

Nice selection and salesman was very helpful.

Christina Bost

Jan 07, 2023

Great customer service.

Lisa Sheely

Jan 04, 2023

Great customer service and support!

KAREN DONEHOWER

Jan 02, 2023

My husband and I experience was excellent

NikW

Jan 02, 2023

removed five star review based on your protection plan with GBS Enterprises complete scam and they will not contact you again not even to tell you if information is needed or not. never again

Jaqui Humes

Dec 24, 2022

Shopping for my daughters new bed, we tested mattresses and she picked the one she wanted. Purple Hybrid keeps you cool and has more bounce. We got the adjustable base because Ashley created a 60 month payment plan at 0%. We are very grateful to the manager, who gave us a bright orange folder with all the paperwork. Now I get a message that we are finally sleeping thru the night. Thanks Ashley Outlet!

Tim Balch

Dec 21, 2022

Awesome shopping/purchasing experience, James was so friendly and knowledgeable and made this super easy for me. As a sales professional I always want to recognize others who give my family and I great service, and James did that and more, as did the desk staff member (didn’t get her name) that helped with our transaction. Very satisfied, and will recommend them 100%. Thank you so much!

Catherine Blum

Dec 18, 2022

They are a go to place if you're looking for a smaller apt size couch. I've bought a couple over the years and the quality is fine and prices are good.

Ger Delozier

Dec 14, 2022

Everyone there was helpful and conduted bussiness in a timely and professional manner

dave holcombe

Nov 30, 2022

We always come back we like your product and our sales men was great and not pushy

Kar

Nov 30, 2022

Great experience at this location. James was very patient and helped me select a sectional Highly recommend

Craig Ritchie

Nov 29, 2022

James, the store manager was our sales person. He was very pleasant and extremely knowledgeable of the products in the showroom. He made the shopping experience of spending $4000 almost enjoyable. 🙂

Barrett Weyneth

Nov 19, 2022

The store manager of this location is incredible. Friendly, no pressure customer service. Store is very clean and organized. Answered all of our questions with a smile.

Loretta Vance

Nov 18, 2022

Great customer service. Mickael was awesome!

Maryam Javed

Nov 16, 2022

I had ordered a bed in july and it had been 4 months almost and they kept delaying the date.

Fred Carter

Nov 14, 2022

Easy...

Straw Berry

Nov 07, 2022

So I was ordering the 12 Chime mattress offline but the delivery’ was a few days away (4 day delivery window ) so I decided to call store I called store they said they honor online price and the delivery would be next day just come in. I come in and of course when I ask for the best day delivery the store manager tells me that’s not how it works I explained to him that I would told that by an employee over the phone he says I’m going to have to talk with that employee I think I know exactly who it was because he shouldn’t have told you that I said well I’m sure he was just trying to get me in the store he said no we don’t play games I said ok I proceed to tell him well online they gave me a 5% discount (14.50 off) as well since you guys can’t deliver it sooner then online can you still honor the coupon he says no. He wouldn’t be able too so I proceed to wait for total the total without discount online is $311.01 and his store price was $313 now that’s only two dollars more expensive but (at this point it’s about principle and customer service you guys wasted my time after lying to me on the phone ) your delivery window is the same as online, and you can’t honor the 5% online discount and your price is $2 higher then online. Not to mention I’m not sure if there would have been an additional delivery fee which online there isn’t. I left with out item and ordered online instead. I still recieved my item but I felt like a detailed review of the store location was necessary this is not a reflection on Ashley furniture as a whole but just the Baltimore pike location

joanna cronrath

Oct 28, 2022

Nykeysha Rice helped me out and took care of converting on line items to the in store supply. She had to jump through some hoops!! What a help!!

Barbara Kain

Oct 24, 2022

Great personal customer service. Went above and beyond!

Steve Hess

Oct 22, 2022

(Translated by Google) Manager was a me-off(Original)Manager was a jag-off

Erick Kendall

Oct 19, 2022

Gr8 experience shopping at Ashley Outlet..Nice variety of furniture... Nice quality.Friendly staff made shopping experience awesome 👌🏾 👏🏾 👍🏾

Scott Bray

Oct 08, 2022

Nice knowledgeable salespeople

Stella Bozant

Oct 07, 2022

Very friendly and knowledgeable

Asif Hoque

Jul 15, 2022

Good outlet

Jamelia Harvey

Jul 07, 2022

Lovely furniture I did not want to leave 😁

Steven Roberts

May 31, 2022

Wonderful staff was treated very well very helpful and friendly they did well in accommodating me and my niece

Tina Ciasullo Makeup with TinyTee

May 30, 2022

I went to the store 4 times in the past 3 days! Kalvin and Marlene were very helpful!! They answered every question and explained all the details. Wonder experience!!

Blazin' D

May 22, 2022

Nice, convenient store. The checkout staff and manager James were all excellent. They were well coordinated and helped me purchase a Queen size tempurpedic mattress with an amazing mattress cover. Thanks for the help and good work even during these chaotic times!

shanice harris

May 14, 2022

Great customer service ! Very informative

Evie Sims

May 05, 2022

Ok prices

Chrissy Dempsey

May 01, 2022

Marlene in the Clifton Heights location was extremely pleasant, helpful and very informative.

GAYLE GRAHAM

Apr 14, 2022

Love their selection

Carl Smalley

Apr 06, 2022

Enjoyable

Joan porterfield

Apr 05, 2022

The sales representative was very polite and professional. I really appreciate his expertise in helping me with my purchase. No hassle, Thank you

YOU CANT DEPOSIT EXCUSES

Apr 01, 2022

Great customer service, thank you!

Albert Tolvaisa

Mar 17, 2022

Went shopping for my son

alexandria dobrikovic

Feb 23, 2022

Awful experience with Ashley’s. Will never buy from them again or recommend to anyone.

Mike DeSalis

Feb 20, 2022

Nice selection and helpful staff. Kalvin was great. Easy experience with no pressure to buy. Highly recommend

Ellistine Forte

Feb 14, 2022

The salesman was very helpful in helping me find a very nice king bed it was a wonderful experience the salesman was courteous and showed me my choice in the color I liked.

Zachary Steele

Feb 13, 2022

Good buying experience

Jalancia Thompson

Feb 13, 2022

Great service

T G

Feb 10, 2022

I went one night to check out bedroom sets. I was not greeted upon entering. There were 3 employees at front desk. I walked the entire store noone approached me, asked if I needed assistance etc. Even as I left the store noone spoke. I've worked in customer service for years. It's just common courtesy and common sense to greet EVERY customer and check on them for obvious reasons such as potential sales. I decided to not shop here at all. Even though I seen a set I really liked, I rather take my money elsewhere and be treated with respect.

Toni

Feb 05, 2022

Last week I went to purchase a recliner it was 1600 and some change. The following week they had a sale, the price went up to 1700 and some change they are rip off the representative was nice. But is not his company. What kind of sale was that? Everyone's using covid. To make everything goes up Don't go there They are just taking your money and using covid for an excuse.

Brittany Kennard

Feb 03, 2022

I went into the store and was greated right away by Shelly which was very nice. The store didn't have exactly what I was looking for. However, she informed me of other items that may be online as well for their store and gave me many options. Nice first time experience here.

Lavell Williams

Jan 26, 2022

Excellent furniture outlet for the price and quality!!!

D Brown (JustMeDee)

Jan 24, 2022

They have a lot of nice furniture, but unfortunately a lot of things are out of stock, probably because of covid!

Kristin Saul

Jan 23, 2022

Very friendly and helpful. I kept changing my mind and they were patient and gave me all available options

John DeMarcantonio

Jan 23, 2022

Kalvin was very personal. A nice human being to deal with. Ordered sofa and loveseat for spring delivery. Thanks JohnnyD.

crystal sheppard

Jan 20, 2022

Service was very good, they price matched the furniture in store to their website, and setup my delivery in a few days. I am very pleased with the customer service I received.

Paloma Melendez

Jan 08, 2022

The staff is super sweet, area is clean and calm environment. Issues issue seems the stock vs availability ratio. Waiting 3 months for sofas is a long shot. Hope to visit again in the spring.

Sabine Sylvain

Jan 02, 2022

The associate was extremely patient with us. She mentioned being a new staff member but her actions exhibited the knowledge & attentiveness of a seasoned employee. Thanks for your help ☺️

Leatreace White

Dec 19, 2021

Sales Rep was very professional, courteous and patient.

Liliana

Dec 11, 2021

Everyone was very helpful.

Rose Miller

Dec 07, 2021

Kayla was so helpful and knowledgeable regarding inventory and availability. She also added a designer’s touch to help narrow down my selection. All sales associates should take a page out of Kayla’s book thank you!

sharon lutz

Nov 26, 2021

Kalvin was extremely kind and pleasant. He answered all my questions and helped me choose the best items.

joyce green

Nov 24, 2021

Very positive shopping experience. The saleslady was so attentive and helpful. She took the time needed to look up all the details about the beds I was interested in purchasing. The time she took made me want to return and refer friends and family in the future...

steve stoner

Nov 21, 2021

Sales associate was great ! Good selection.

Nadine Johnson

Nov 19, 2021

Very professional and accommodating

Ra'bey Church

Nov 13, 2021

Business was, I'll just say my experience want so great on that end.

Brian “Bolt248” Bolton

Nov 07, 2021

I was very disappointed by the selections.

Shanda Diggs

Oct 28, 2021

I loved my experience here. Marsha was extremely helpful and professional. Prices are great and there's a lot of options. I went to purchase this set just before COVID hit and the world shut down. However this business did a horrible job with communication and keeping me the customer posted. The set I ordered was sold threw many retail outlets and was very popular. It seems that Ashley sold more than they anticipated which created such a backlog for delivery that I waited over 7 months. I received 1 call to update me at which time I was told to I had to wait another month before delivery. Once delivered I still am in love with my purchase. Not sure if I will buy anything else from Ashley furniture outlet store or recommend them to anyone due to poor communication from the customer service department.

Michael Martin

Oct 26, 2021

Had a great experience the prices were reasonable and Kalvin our sales associate was really helpful .

Renee Caraballo

Oct 24, 2021

Well mannered and professional staff love it here thanks Vincent

Amber Brown

Oct 09, 2021

We were looking for a king bed and apparently this time of year they are either really hard to find or Delivery takes up to 13 weeks. The sales associate, Vince, helped us find the best option that was in stock! After double measuring at home and comparing prices, we returned to Ashley's outlet and Kalvin checked us out in 30 minutes! The delivery is only days away and we are so relieved! Both wonderful service and great prices!Highly reccomend!!

DEBRA STEIN

Oct 08, 2021

Susan was very helpful in finding in nformation about the piece I wanted but the floor sample was not for sale and the waiting period for delivery of the piece was too long.

Heather Schaible

Sep 28, 2021

Great experience, very helpful and friendly throughout the entire process.

Gail Harley

Sep 27, 2021

Extremely clean showroom. Staff friendly and helpful. I really enjoyed my experience !!

Sue Evans

Sep 16, 2021

I had a wonderful experience at Ashley Home Center. James was very courteous and professional. I love my new sofa and rug that was ordered and couldn’t be happier with the whole process

terry shepherd

Sep 06, 2021

Business sense was very accommodating and very knowledgeable. Personally, smiling faces last a long time and we couldn't get enough of them, from every employee. The courtesy and kindness that was given to us is definitely worth sharing with others for recommendations.

Nanci Bolds

Sep 04, 2021

Calvin provided the very best customer anyone could ask for.

Dionna Bittle

Sep 01, 2021

Friendly staff, very helpful and great deals.

Stormi Jones

Aug 30, 2021

Good friendly customer service

John K. White

Aug 12, 2021

My sales person was excellent! She was very patient and knowledgeable about the store's products.

Crystal Lanier

Aug 12, 2021

My daughter and I had a great experience with Stefanie. We weren’t pressured with making a purchase and she helped with directing us to the merchandise currently in stock so we wouldn’t have to wait forever for the delivery.

Margaret Clifton

Aug 10, 2021

I went in needing a whole house full of furniture and they could not have been more helpful. Even with the current issues getting furniture I was able to get enough to move in to our Rental. I would highly recommend this store and it's employees

Anton Michels

Aug 09, 2021

Friendly, competent service

kim cook

Aug 07, 2021

Impeccable customer service

rmunshi27

Jul 31, 2021

Kalvin I’m Clinton Heights was great and very helpful!

Dennis Dunn

Jul 23, 2021

Manager (not sure of his name) and employee Stefanie were both extremely helpful. My wife and I have been dealing with furniture nightmares since April. Back orders and cancels, orders being pushed back, it has been very frustrating. They were very patient today with us and helped us find something that fit our wants that would be in this week. Will recommend this store to my friends and family.

Taylor Flynn

Jul 20, 2021

Kalvin was so helpful, and was able to help us select a sofa, loveseat, and ottoman in under 30 minutes! Great experience!!

Alicia Ferguson

Jul 16, 2021

Love the customer service and ease of purchase

David r

Jul 15, 2021

sells person Calvin was extremely helpful finding me the best price possible

Jacquelyn Saunders

Jul 14, 2021

I was Greeted by Stephanie,who assisted me with my entire purchase. She was amazing attentive, and knew her stuff. I asked dimensions and she quoted them precisely off top. I felt seduced by the furniture. The beds were amazing quality then Stephanie pushed a button and the world moved. My head lifted, feet went up, and a massager came on!! This adjustable base, did it for me… I can’t wait to get my items home. Great sturdy furniture and excellent warranty for just a little more.Very satisfied with my experience

Bernita Salley

Jul 10, 2021

Purchased lg picture, saw a kitchen set w/ceramic fruit set on it. In love w/combination went back & purchased table but ceramic fruit set wasnt there, ran to grant location, sales person bubble wrapped. I waited for table to come. Table set arrived, unwrapped ceramic fruit set to place on table 3 shelf. It was broken inside bubble wrapping. Called store, wk later recd msg to pick up ceramic fruit set. i went & was told i picked up item yesterday. I called store 4xs for mgr. They gave me run around for wk. Finally talked to mgr, he was unwilling to understand my situation, which made me upset. Next day i went to another Ashley to purchase ceramic again. They mentioned its a fragile item. They didnt have correct set, so they called nj loc, who said they could not send to store cause its fragile, we had to come to nj store. Every Ashley store knew its a fragile item but me. Grant location knew also & bubbled wrapped & gave to me broken. They refuse to reimburse me

Carole Scurry

Jul 10, 2021

Was greeted by Kalvin and told if we needed assistance to let him know. We then began looking around and found couch, chair, chaise lounge in the color wanted. After we found another piece of furniture we talked numbers and was able to get the furniture quicker than the 2 month wait due to the furniture being in stock. My experience was very good, never felt pressured.

Rachael Thomson

Jul 07, 2021

Stephanie was the bomb… some pieces are back ordered which is annoying but that’s not her fault

Kate Kelly

Jul 02, 2021

Excellent selection, great service. Stefanie was very helpful and we didn’t feel rushed to make a decision. Recommend them highly!

Kellyann Williams

Jun 23, 2021

I had a very positive experience purchasing my new kitchen furniture. The salesman was laid back and easy going and didn’t give up until I was satisfied with my final purchase.

Monica Johnson

Jun 20, 2021

AshleyHomeStore Outlet had a different style that I gravitated to. Sad that i have to wait 8- 12 weeks for delivery. Salesman was helpful.

Josh T. Landow

Jun 07, 2021

We had a fantastic experience buying a sofa and ottoman with Devonte Lomax! He was very friendly, knowledgeable, and attentive to our needs. I would definitely return for my next furniture purchase and would specifically want to deal with Devonte again.

Jenabu 26

Jun 05, 2021

Great customer service

Matt and Jen Czapla-Clark

May 30, 2021

Excellent customer service! Very helpful.

Andrew Fitz

May 23, 2021

Joshua Gardner is an amazing salesman. I will be going to him for all my furniture. Very patient excellent job!

Mike Panco

May 16, 2021

Vert helpful and they answered every question we had to help us choose what was best for us.

Margie Sabatino

May 13, 2021

Our experience was great. DaVante was awesome. He helped us look at reclining furniture and he was easy to chat with. At the end of our experience, we had a new reclining couch that we were both happy with. I definitely recommend you go visit DaVante if you want a great shopping experience!!

Marie Bellinger

May 13, 2021

Love my miniature island that I just got

Gen Walsh

May 09, 2021

Sales people were great! Bought a beautiful couch and recliner love seat set. Mattresses by Ashley are much better than I thought

Ethel E. Conaway

May 08, 2021

Too expensive and cheap

Carol (Caar)

May 08, 2021

Salesman was awesome

Joe Garrity

Apr 26, 2021

We came into the store today looking for a sectional and a new kitchen table. Kalvin was assisting us and we were able to get a couple of extra pieces because prices were so reasonable. Great experience!

Tekilla Brooks

Apr 25, 2021

It was a pleasure to walk in knowing what I wanted and able to purchase what I needed for my unique situation. I appreciate the staff especially Calvin that assisted me and team for an easy and satisfying experience. Thank you

Ern Mckinliegh

Apr 22, 2021

Employees won't let you breathe

Sarah Konneh

Apr 17, 2021

I loved the customer service!! Really sweet people

John Scott

Apr 12, 2021

My experience today with Ashley was fantastic. We had Josh as a service professional and he was exactly that a professional. He was very welcoming and gave me space to make very important decisions. He also was able to lend a very helpful hand while reviewing dimensions and making decisions for our future home. I’ve been to multiple furniture stores over the past couple weeks and we were treated very well by all associates. I’m a little picky when it comes high price purchases and I was very impressed with how Josh and his team handled our business today. Kudos to them and we look forward to seeing them in the future as we continue to outfit our new apartment! Thank you Josh we will be back soon!

Cheri Roberts

Apr 08, 2021

While I love the furniture we just got. The delivery I am not entirely happy about. We have a veteran flag on my lawn and they bent it and broke it. They also were moving so fast they almost knocked my tv over.

Lisa Jenkins

Apr 07, 2021

Our experience was very good, the help we received was very good, found the furniture that I wanted with no problem. The staff was very helpful.

Esther Scott

Apr 06, 2021

Love this place

Laura Lynch

Apr 03, 2021

Very friendly staff and very low pressure

Tru Chocolate1

Apr 01, 2021

Very clean and friendly, my experience was overall satisfying

Crystal Miller

Mar 31, 2021

Well mannered very helpful beautiful person

Linda Grize

Mar 29, 2021

Shaina delivers 6 star customer service. She is very knowledgeable and able to assist with matching pieces no matter where they are located in the store. She greeted us with a friendly smile, introduced herself, allowed us to walk around and then assisted us when we asked. We were able to furnish a 2 bedroom apartment very quickly with her knowledge and expertise. Go visit Shaina. She is the best!

Angela Lindsey

Mar 21, 2021

My husband and I purchased a mattress from this store and we did not have a good experience. The mattress was sunk in and gave my husband a backache within 5 days of sleeping on it. We tried to return it to Ashley but they insist that they will not take it back unless we pay a re-stocking fee and a disposal fee. We have never heard of a store that charges both fees in order to take a product back. I asked the customer service manager, Lauren, how it was that they would charge both fees and she said that's what's required. I asked her if they would be disposing of the mattress or re-stocking it. She could not give a clear answer but insisted that was the policy. It is outrageous that a company would charge both fees! Not to mention the fact that the mattress sunk in within five days of sleeping on it. I should mention that they had their 'mattress doctor' come out to our house to check the mattress. This 'doctor' wrote up a false report saying that our box spring was the problem because he could see an indentation in the box spring. Both my husband and I were standing right next to him and did not see any indentation. We pointed this out to him but he did not care. He kept saying there was an indentation and that the reason for the defect was not the mattress but the box spring. Our box spring was fine. We have used it before with our old mattress and there was no sink. Our old mattress got soiled and we wanted to change to a new one. We did not expect to be treated this way especially at this time when there's CovID 19 and financial difficulty. We purposefully went to Ashley expecting to be treated well but were sorely disappointed. It was unbelievable!! We most certainly will never buy a mattress or anything else from Ashley store ever again. We say buyer beware!

LeeAnn Reid

Mar 15, 2021

Shawna was awesome she took my needs into consideration and didn't just try to sell me something. I will definently be back and will want Shawna to help me.

Eric Wright

Feb 10, 2021

Great experience Josh Garderner was the best sales representative he was very personable and I recommend anyone that goes there ask for Josh he is a phenomenal sales representative.

Lisa Brown

Jan 13, 2021

Their prices are too expensive..when I went there they said it was free delivery, but the beds were so expensive thats prob why it was free delivery cause delivery was added on with the bed..smh

Nafissa Young

Jan 04, 2021

Over priced for an outlet

Gerald Brooks

Dec 13, 2020

Well they are online showroom floor is more exciting than the actual showroom floor in the store but thank God for modern technology because they're flesh green monitors where you can pull up the website and look through their catalogs, my salesperson was excellent and his knowledge of what I bought I was buying a bed and it cost me about $1,300 not bad huh

Kevin Richardson

Dec 12, 2020

People are very nice and very helpful

Kevin Robinson

Sep 27, 2020

Some very nice furniture 👌. Keep up The good work. Great customer service. 🙏 Amen

Brooke Lockley

Sep 24, 2020

Andrew was my salesperson and he was very knowledgeable and nice throughout the whole process

tashia ross

Sep 12, 2020

Prices and staff are awesome 👍 my only issue was when I went to pay I was told 8 to 10weeks for delivery

DEBORAH BLACKMON

Sep 05, 2020

Thought the furniture was cheap and overpriced...

janet franconeri

Sep 02, 2020

We went to Ashley after going to several other furniture stores and not finding anything. We found everything we wanted at Ashley with the help of our wonderful sales girl Shana. She was so helpful to us. She was patient with us changing our minds a lot and wasn't pushy. She spent 4 hours with us and was great!! Thank you Shana for a great furniture shopping experience!!

Mario Rodriguez

Aug 24, 2020

Good prices, variety and the most importanr: quick delivery...

Sharon McClellan

Aug 23, 2020

I actually went in to purchase 2 chairs. With the efficient and excellent service from Calvin and his awesome customer service I ended up purchasing 2 mattresses and a kitchen set. Calvin was very helpful and pleasant and an excellent person to represent Ashley Furniture. I’d definitely buy from your store again.

Logan Duranto

Aug 21, 2020

Very poor customer service. Dont waste your time or money here.

Patricia Cooper

Aug 20, 2020

Not much to look at

Ravikumar Jethani

Aug 14, 2020

Ordered the 4 dining chairs. Shayna took the order and confirmed that delivery would come in 3 days. The chairs took more than a week to get delivered even after confirming the delivery twice. The does not care about schedules of customers. The delivery scheduler tried to impose specific times or threatened to cancel the order. The manager felt it was funny that the order was getting late and never provided updates. They feel its only customer's responsibility to followup even after not scheduling the deliveries.

Jill McGee

Aug 10, 2020

Walked in and was immediately greeted by Kalvin. He was extremely helpful in finding us a dresser we wanted in stock. Much better experience and saved $400 over Bob's.

T Perkins

Aug 06, 2020

Received amazing customer service from Shaina. She had amazing patience and work with me effortlessly to help me make my choices . I would recommend this store to everybody encounter thaneeds furniture! Job well done !!

Jenn LaValley

Aug 02, 2020

Shaina provided awesome, friendly customer service!

Regina Colburn

Jul 28, 2020

Experience was fantastic!

Meghan Kane

Jul 18, 2020

I’ve shopped around a lot and finally found something I really liked at a decent price. All of the staff were friendly and professional, not pushy at all. Kalvin was my sales associate and he took the time to answer any questions and was a pleasure to deal with.

Donna R

Jul 16, 2020

I came in here looking for console tables. When I walked in you can tell that the workers did not want to get up and help. They were all sitting and no one wanted to get up. Finally a sales person got up and asked if I needed help. She then proceeded to take me in the back and showed me one table and I told me to look at the screen if I wanted see anything else. I asked her about a couple of others tables then I proceeded to the front door you could tell she didnt want to work. As I was walking out. I stopped and look at something else after I was standing there for over ten minutes she decided to come over to us to see if I needed any help. NO THANK YOU!. I left the store

Kee Kee

Jul 16, 2020

I'm looking for new living room furniture. So I decided to visit Ashley's HomeStore on Baltimore Pike since the customer service at Bob's Discount didn't make me happy.I had the pleasure of speaking to Shaina Nieves while in the store. She was awesome. If you're going to pay your hard-earned money, then the customer service should be on point.Based on the customer service and Ashley's having what I need (I have to wait until November since items are on backorder), I will go back and purchase my items.Thank you, Shaina Nieves. Great job today!

Keith Howard

Jul 12, 2020

Good Deals!

Sharon Abney

Jun 26, 2020

Shaina was very helpful, and professional in the store and also when I called with questions once I got home .They have beautiful , quality furniture for great prices!

K.Shawn Singletary

Mar 11, 2020

Stephanie was quite the professional! Glad we made Ashley our final stop with so many other furniture stores in the area.

Kayla Reilly

Mar 01, 2020

Even though it might be a bit pricey for some, it's a really good store. The staff was very friendly and helpful and the products are great quality. So despite the prices, it's an awesome furniture store but in my opinion and own personal experience, you get what you pay for hence why I'm giving Ashley's a 5 star review!

Sandra Clinkscale

Feb 21, 2020

The sales rep was very impressing good saleman ship patience and polite I recommend her Harley was very satisfied thank you Miss clinkscale

Timika Rankin

Feb 19, 2020

Awesome variety and low prices

Rhonda Clements

Feb 01, 2020

Great experience. Was well informed.

Christian Howard

Jan 25, 2020

For starters the staff was mostly helpful, there were a few quirks that can be worked out but we're all human right? My less than satisfactory rating is largely due to the quality to price ratio. To be fair, Ashley does offer a comprehensive warranty-like service that is really top notch. In addition they manufacture their own products and delivery and assemble is available to consumers. Overall I would like to see them bring better quality products to the table for the prices I had to digest in disbelief.

KJ

Jan 12, 2020

Great place and fantastic furniture at great prices.

Phu Trieu

Jan 12, 2020

Kalvin help me friendly place would come back again.

Alyssa Smith

Dec 11, 2019

You should be very cautious of the price you pay for furniture here. I stopped in looking for a table. I ended up being quoted nearly $700 for it; the same table on the same day (with identical photos, so it’s the same one) was on Target for $419 and Raymour & Flanigan for $370. When I told them the price difference, the grumpy manager huffed and puffed before price matching the table, but then raising their delivery rates to account for some of their “loss.” I’ll be making my purchase elsewhere.Also, like a previous reviewer said, it seems to my from my experience that these aren’t discounted items sent over from the real Ashley store. At least some of these items are made for the outlets, complete with cheaper quality base wood and thin, wood veneer.

junk mail

Dec 06, 2019

We purchased a bedroom set, not even two months in a large piece of wood going across the bottom of the dresser literally fell off. From what it looks like, the type of compressed wood that was used for the bedroom set seems of a lesser quality than we expected. With that said we became very disappointed with this purchase given the price we paid for this set it seemed like a great deal. We decided on purchasing a warranty to have peace of mind (so we thought). It’s been a week now and haven’t heard anything back after sending pictures, per the warranty companies request. I decided to give the store a call, they told us over the phone all sales are final no returns or exchanges permitted. We asked to speak to a manager, they took down our number—however we never got a call back. This has been a very disappointing experience. We have a bed room set and warranty included and can’t seem to get this repaired. Literally makes me wonder what was the warranty even for. We were skeptical at first however we were open minded coming into this purchase however from what it looks like, Ashley Furniture will not get any future business from us going forward.

Steven

Dec 01, 2019

This is a great store... got my furniture here and it fits SO well with my home. My girl loves it and she made me write this review on here lol 😂 Everyone was so friendly to me when I came in and gave me what I wanted. I worked with Steven and he gave us a great deal on my sectional and my bed set. Like he even gave us a discount and gave us free delivery just because he is nice. 10/10 great guy. If you come and need furniture, ask for Steven! Oh, and I posted a picture of what I got so feel free to check it out.