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Ashley Outlet
Store hours
Open today: 09:30 AM - 09:00 PM
Monday 09:30 AM - 09:00 PM
Tuesday 09:30 AM - 09:00 PM
Wednesday 09:30 AM - 09:00 PM
Thursday 09:30 AM - 09:00 PM
Friday 09:30 AM - 09:00 PM
Saturday 09:30 AM - 09:00 PM
Sunday 11:00 AM - 06:00 PM
About Ashley
Ashley Outlet of Clifton Heights, PA is an extension of the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
At Ashley Outlet of Clifton Heights, PA, we create a simple shopping experience by bringing you the stylish products you want at a value you can trust. We are committed to offering you comfort at every moment, which means more than just comfortable furniture. It’s comfort with our team, trust in our simplified process, and the belief in our goal to provide you quality furniture at the lowest prices. No matter which Ashley Outlet location you visit, you'll find comfortable, durable products that won't break the bank and a quick and easy experience from shopping to delivery. Your home is more than just a house, it is your sanctuary. It’s where you enjoy spending most of your time because it is simple, functional and most importantly, comfortable. At Ashley Outlet, we celebrate being home with you. Our locally owned and operated Ashley Outlets are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Outlet showroom today!
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Ashley Outlet Clifton Heights, PA
What our customers say![Ashley Outlet in Clifton Heights, PA (9) Ashley Outlet in Clifton Heights, PA (9)](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==)
4.6
(550 reviews)
5
80%
4
11%
3
1%
2
2%
1
6%
FILTERStar Ratings
(437)
(56)
(8)
(14)
(35)
Tish Nicholson
Jul 31, 2024
Our experience was very positive. Sherrylwas very helpful and we did like the selection of furniture…👍
Darlyn
Jul 31, 2024
Danis a phenomenal person and salesperson he helped me with my measurements to make sure that it would be able to fit in my room gave me great advice when choosing style fabric of furniture I will be shopping there again
Kathy Sitongia
Jul 28, 2024
The salesman was very patient and answered any questions that we had. He was very helpful with making our selections. Janes Aggie is the salesman you want if you plan on buying furniture from Ashley Outlet. Thank you Mr. Aggie for all you help.
Brittany Foxworth
Jul 27, 2024
Yucef was awesome & very helpful!!! I will def be back for more furniture!!!
A. P
Jul 22, 2024
I recently purchased some furniture from Ashley's and the customer service was great, very attentive, knowledgeable and pleasant service provided.
Amanda Waddington
Jul 20, 2024
There were plentiful options. All the staff was so friendly and knowledgeable. We did not feel pushed in any way throughout the whole process. Highly recommend! Shout out to Dan for being a great help with the process and answering our hundred questions! We will be back for any further furniture purchases!
Christie Devine
Jul 15, 2024
Love the set! Buying was smooth and issue free. Highly recommend
Tracy Adkins
Jul 10, 2024
The best experience ever and the manager who was a young black man was so professional and pleasant , I would definitely recommend this location to my family & friends .
Brandi Clark
Jul 06, 2024
Great price for the 4th of July sale everyone I was very helpful with questions and assistance
Amir Faraz
Jun 29, 2024
Easy, fast, courteous service
Julia Maloney
Jun 27, 2024
Yossef was ver helpful and professional.
Belinda Scott
Jun 10, 2024
Just placed an order with James, who worked really hard to provide me with excellent customer service! My items should be delivered by the end of the week and I will be writing a review on my power reclining leather sofa and chair! Thank you James at Ashley Furniture
Chenee Cleveland
Jun 07, 2024
Very kind staff, and a nice and clean store. Even when I was going back and forth, they remained patient!
Brenda Williams
Jun 05, 2024
I love Ashley outlet
Anne Zaccaro
Jun 05, 2024
James was very helpful
Marge Teporelli
Jun 01, 2024
James was very professional and I definitely recommend
Eric Peed
May 29, 2024
I had an awesome experience with the sales representative he was very knowledgeable about what I was looking for.👍🏾
Gloria Harris
May 28, 2024
Great inventory and prices
Anthony Alessandrine
May 26, 2024
Being nice doesn’t give a pass on terrible customer service and sales reps shouldn’t be punished for terrible management. May of 2023 bought new couches but they sent the wrong ones and had to wait an additional 10 days, was supposed to receive a credit that they tried saying they’d give me if I purchased anything else. By August the casings on the cushions began to fray and had some pulls so called to have replaced which even though I bought the warranty I had to argue it for 2 days. After it was situated I was told 4-6 weeks for the casings, they did not arrive until December in which they sent the wrong side casing for the chaise and didn’t send one of the other cushion casings. It’s now 5 days from June and I’m still waiting on the correct sided casing and other casing in which I was told in December they’d be here by March. After stopping in several times and being told they were ordered, one of the reps last week told me no order was put in back in December when I was told they were and it was just recently placed and put in for rush delivery which was supposed to arrive 5/14. Today is 5/26 and still no word on arrival. Would not recommend this location to anyone
Meg Mas
May 22, 2024
The sales manager was very attentive. Just ordered a recliner. I liked the feel and features of the chair.
Robert Perna
May 19, 2024
Very pleasant and helpful and knowledgeable!
Tiffany Lopez
May 17, 2024
The salesman was nice and patient while placing my order
brittney foley
May 15, 2024
I ordered some furniture and I will be scheduling the delivery date and I'm so excited for my new dresser and bench. I ordered with James, he was super nice and very helpful
debra haynes
May 15, 2024
Very lovely customer service,the assistant was very helpful,understood our wants and needs thank you
Dark Lovely
May 07, 2024
Beautiful furniture. Great customer service
Ashley Jackson
May 05, 2024
My experience was great!! Yusef Ross was kind, helpful and very patient. I highly recommend asking for him when you stop by the Clifton Heights location.
Kristen Mollica
May 02, 2024
Yoseph was amazing. Very helpful and knowledgeable. The entire staff was very friendly. Highly recommended buying furniture here.
Naomi Pitkoff
Apr 30, 2024
Very helpful. Made it very easy to order an item over the phone.
sue rizzo
Apr 30, 2024
Delivered dirty sofa and a mismatched love seat. Refused to take it back. Say they will send an upholstery companyout to clean it. Customer service is rude. I could go on but I wont
Tkeyah Burnette
Apr 30, 2024
Customer Service was above and beyond! Ashley has great quality furniture they have everything you need!!!
Zave
Apr 22, 2024
This Ashley Outlet location has very professional staff that is willing to help as soon as you walk in the door. Thank you Yusuf, for the easiest/fastest furniture purchase I have ever done. Money goes fast when you know what you want.
Adrienne Dill
Apr 19, 2024
They were very friendly and very helpful.I will return to get my bedroom set
Patricia
Apr 18, 2024
Maria (I think that was her name, sorry if it’s not) was very helpful in trying to find a bedroom set that I was interested in. I appreciate her efforts, she was awesome 😊
Jim F
Apr 07, 2024
Great staff and selection of furniture!!! The whole team was very helpful and explained everything we nneeded to know to make a great purchase! Kudos to Yusef and team!
dawn troutt
Apr 07, 2024
Yosef was very informative and provided great customer service with friendliness and a smile.
Shantee Sass
Mar 31, 2024
Great service. Tge young lady greated me at the door and helped me pick out my furniture. They have beautiful sturdy furniture
Lance Wilcox
Mar 23, 2024
A horrible store James is very unprofessional doesn’t know how to run a store I’ve been waiting months for my furniture had two deliveries that they measured wrong and couldn’t fit up my steps so i ordered something new and i still haven’t gotten my order and he keeps giving me dates and i never get it. Never go to this store run please.
lillian baxter
Mar 20, 2024
Awesome customer service! Maria was great assisting me with my purchase!
Beth Lombardo
Mar 12, 2024
Everyone very nice, great sales experience with Dan he was very helpful!
Veronica Stein
Mar 04, 2024
Every staff we're eager to help you save money and very help ful.
CARESSA HAMILTON
Mar 03, 2024
Yusuf Ross has top notch customer service. He was very knowledgeable about the products and answered every question asked. He was patient, courteous and had a great sense of humor as well. That is the recipe for a great working relationship. I made my purchase and will definitely be back for more.
Vanessa Smith
Mar 02, 2024
Yusef was amazing and patient with my mother and I. We found the perfect furniture for both our homes.
bonnie kelly
Mar 02, 2024
The sales gut Daniel was very knowledgeable and answered all my questions and concerns. I will definitely go back to Ashley
zekia Howard
Feb 27, 2024
Wonderful customer service
Martin Devine
Feb 25, 2024
Sales people were knowledgeable and patient. Good experience.
Miguel Callanta
Feb 25, 2024
Yusef was very helpful and answered all the questions my wife and I had regarding the furniture.
Gregory Hayes
Feb 21, 2024
Very pleasant experience Knowledgeable employees
Mike Lombardo
Feb 18, 2024
Excellent Service, prices and with free (during the Presidents’ Day sale) delivery and assembly you can’t go wrong, very good selection and the staff are very friendly and helpful. Yousef Ross was our sales associate again and was just as helpful this time as last time. (We purchased a couch about a year ago) I would recommend him and the store to everyone. Not only was he extremely nice and gave us plenty of space to look around but when we decided on what we wanted (5 piece Dining set) he got us a great deal and got us a price better than the labeled sale price! Ashley furniture has become our go to store for all of furniture needs. P.S. beware of raymour and flanigan down the street on Baltimore pike. We went there today as well, and asked if they offered free delivery like Ashley and they said no but that Ashley only delivers it to your door, this is a blatant lie, we had our couch delivered by Ashley and they brought it into our house, assembled it, and cleaned up all the packaging and made sure we were satisfied before they left. Looking forward to the same service this time with the table. So be aware the competition lies.
Diane Brown
Feb 18, 2024
James was very professional and knowledgeable. Was patient and answered all our questions.
Debra Cooper
Feb 18, 2024
Great experience at Ashley furniture outlet. We found everything we wanted and the sales team were friendly, helpful and well run. The Manager was fantastic and has a great eye for hiring his sales team!
Mary Ann Coyle
Feb 17, 2024
Staff was very friendly and not overbearing. Purchase was painless. Hopefully the set holds up.
Kareem Perrin
Feb 17, 2024
Yusef Ross was a great sales associate. I came in and he showed me to my options. I’m satisfied with my purchase and I would absolutely go back.
Diane Zirpoli
Feb 10, 2024
The store was very clean and organizedThe staff was extremely helpful!
Amber Marie
Feb 09, 2024
Daniel is amazing!!! Super helpful, helped me make the best decisions. Maria is amazing as well! Warm greeting, appreciate the smiles and help!!
Beth Schultheis
Jan 31, 2024
Easiest purchase I have ever made.
Mary Everett
Jan 30, 2024
Fabulous experience. 2nd purchase from this store. Super nice and friendly people.
Mark
Jan 25, 2024
Excellent , professional , and pleasant. That just the me talking about the staff
James Majors
Jan 23, 2024
Order furniture two weeks ago was told it would be delivered on January 24 and I would get a call the day before. Received the call for measurements today but told delivery would take place on Thursday . They don’t give accurate delivery date
Peter Lien
Jan 13, 2024
Great service
William Laury
Jan 10, 2024
Excellent Sales person "Yusef" and knowledgeable of product. Staff is very courteous .
Joyce Neroni
Jan 02, 2024
This is a Great Store, they were Courteous, kind and very helpful. I would definitely tell my friends about Ashley Furniture Outlet.
Jammie Greaves
Dec 19, 2023
Very friendly and courteous staff .
Courtney Johnson
Dec 16, 2023
I had a great store experience. Nice and clean with lots of options. I was able to look on my own and then received assistance from Sanae who was super educated about the promos going on, inventory, and even couch measurements when I wasn’t sure. I hope to come back to purchase very soon!
Keeping up with DollFace
Dec 13, 2023
Loved the help I received! The tall young man that sit right next to the entrance helped me out & even told me about the toy drive ! I left some toys in the box and got a discount for doing so which wasn’t bad on top of their sale they had going on ☺️ love my dining room set.
Karl Barnes
Dec 10, 2023
Amazing selection and great service. The sales associate, Jaylah was excellent! She made sure I was pleased with my purchase and ensured I got the best deal possible. Thanks Jaylah. ❤️
Anna Cecilia
Dec 08, 2023
Very awkward unwelcoming vibe . Two associates were in the store one at the desk and the other working the sales floor . Neither of the associates bothered to even greet my family or ask if we needed any assistance. Would never purchase from this location.
Steven Fleet
Dec 06, 2023
The gentleman showed me several things that I Was looking for and I look through. He was very patient. I found what I was looking for.I picked out a nice reclining. I want to say they was very nice and patient with me and my wife. Thank you
Donna Latimer Bradshaw
Nov 30, 2023
The associate was very patient, made sure she gave pricing and I will return tomorrow once I make a decision.
Deborah Clidy
Nov 25, 2023
Stahl was courteous,informative,& selection was great and the prices as well
Annette Williams
Nov 25, 2023
I've been shopped at Ashley's for years and I must said it only gets better and better
John L
Nov 12, 2023
The team at Ashley's furniture were professional, not pushy and took the time to show us dining furniture. We came back several weeks later and placedorder. The manager explained the delivery cost to me and what to expect for order.Great team at clifton heights store
Desiree ACEY
Nov 11, 2023
From the time we walked in the door til the time we left, service was impeccable. Our service representative was patient and helpful. Overall experience was superb.
Mark Durchsprung
Nov 11, 2023
The sales person Jaylah Gray and store manager James Aggie was very helpful, professional and courteous. Will buy from there again.
Marquita Sadler
Nov 09, 2023
Store was clean and organized. Store manager was knowledgeable and helpful. Check out was quick. Great staff
Connor Nolan
Nov 07, 2023
James was very helpful in communicating upcoming sale for the items we were looking for and helping us make a final decision at a great price.
joseph connor
Nov 05, 2023
Outstanding sales advisor!!! Got exactly what I wanted!
melissa cavanaugh
Nov 04, 2023
Great store, lots of beautiful inventory
Carmen Negron
Nov 04, 2023
Store location easily accessible. Variety of furnishings for each room. Prices are very accommodating.
Ryan Stewart
Nov 02, 2023
Salesperson answered all my questions, took the time to look up and show me the color I wanted that wasn’t in the showroom before ordering.
Janet Massenburg
Oct 31, 2023
I went to Ashley furniture outlet this morning to get an idea for a kitchen island, a dining room set , and check out the hybrid mattress. Sanae was the very nice salesperson that greeted me and my husband. She was very informative with helping me understand the differences in the mattresses. She measured the tables length and width for me. Sanae helped my decide on my kitchen island so I purchased that today and it will be delivered Thursday (2 days!). Sanae made it fun instead of stressful even when I confused myself! I came home and measured my dining room space and will be getting the set I saw from Sanae. Very happy with the care and service provided.
Deana Harvey
Oct 29, 2023
Perfect Customer Service 👌🏽
J R
Oct 26, 2023
Very very disappointed, previously has a money furnished, refered many people to this store. Never again!!! Paid a lot of money for sofa and loveseat was told could be delivered on the day i choose. Once the delivery date was meant I purchased the items then seems like once the got the money the delivery could not be meant. Lots of excuses!! Very disappointed. I will never buy here again
Joseph McGee
Oct 23, 2023
Short notice to acquire metal frame. Ashley Outlet in Clifton Heights stepped up and got me the frame within an hour.
Roxie Brown
Oct 15, 2023
The person that helped me at the store was very courtesy and extremely helpful in helping me choose the product that I was looking for.
Alyson Weston
Oct 13, 2023
Very helpful
Brandon Edwards
Oct 10, 2023
I didn’t get her name but the lady who show me the mattress was very very nice and helpful
John Frisby
Oct 10, 2023
Nice, clean, open environment where I could shop in peace without being followed around by the sales person. Sales person came when needed and was very personable and helpful.
laurene edwards
Oct 08, 2023
THE SERVICE WAS GREAT AT ASHLEY Outlet!!Give Shout to Dan!?? He was good customer service worker and he help me out with my furniture!
orlando colon
Oct 08, 2023
I went in for an accent chair with my wife Lisa and met with an amazing rep. Jaylah who was very helpful. Thanks for a great experience.
barbara Neal
Oct 07, 2023
We had an excellent experience with Ashley Outlet both before our visit by phone with the manager James and at the showroom with Jayla who was very friendly, helpful and attentive. She directed us to the sofa and loveseat set and it was even more impressive in person than it was online! It was a quick and easy process! I had a great experience with James and Jayla from start to finish! I look forward to enjoying the set for many years to come!
Joseph Kohri
Oct 04, 2023
The store manager James was awesome. He worked with us to get the chair we wanted at a great price!! Thanks James!!
taja Braswell
Oct 02, 2023
Honestly the sales representative was uninterested, never introduced himself! Became more friendly, once he knew it was an actual purchase! Definitely need to hire more personable staff!
Nei Bohley
Sep 24, 2023
Sales girl was over the top
Aurora Hughes
Sep 21, 2023
Everything I looked at I really liked. The lady that helped and talked to me was very nice and very informative . I will be going back to this store. Thank you for all ur help. AH
Alfred Shaffer
Sep 11, 2023
Great experiences! Knew what I wanted and was quick to get me taken care off
Monet Simpkins
Sep 10, 2023
Great experience! Staff was super helpful
Angela Lassiter
Sep 10, 2023
Went in looking for bedroom with my daughter Ashley,salesperson was very nice, didn't attack you for commission, allowed her to browse.
Dwayne Wright
Sep 09, 2023
Good customer skills and personality
peter schade
Sep 07, 2023
Easy to do business with. Would have liked more color options in my chosen bed.
B
Sep 05, 2023
Very helpful
Patrice molieri
Sep 04, 2023
This is my third time using Ashley outlet in Clifton heights PA and everything everytime has been a smooth quick transaction. The sales people are amazing too!
terrence castellente
Sep 03, 2023
Very helpful and friendly staff. Great labor day deal on a kitchen table.
Jaime Godfrey
Sep 02, 2023
Very attentive staff, I was satisfied with the service.
Luther Jackson
Aug 21, 2023
Fast and professional.
Samantha Rentz
Aug 14, 2023
Had to wait a bit as there was only one salesman on the floor, however, once we received service it was excellent and timely. Everything was explained well and the procedure for delivery was clear. Excited to get my new couch in only 1 week!
Johnie Bunkley
Aug 13, 2023
Great sales lady Yusuf
Phyllis slu*tsky
Aug 13, 2023
Very nice sales person Vincent Davis Very helpful and attentive
Darryl
Aug 09, 2023
Very friendly and attentive. Gave me the help I needed.
Wendy Russo
Aug 07, 2023
Jaylah was helpful and knowledgeable. I appreciated her taking time with me and not being pushy.
Pam Klotz
Aug 04, 2023
Very helpful in finding what we were looking for.
Thomas Silveira
Aug 04, 2023
The sales person was very professional and help me with my purchase
wagih zekri
Jul 23, 2023
We finally got all our stuff the way we wanted it, and we got out tables replaced with the colors we actually wanted. Thank you for everything.
Kat S
Jul 11, 2023
Staff was pleasant and helpful. Made my experience easy and seamless. Yusef was a pleasure to work with on selecting my items.
Fee
Jul 04, 2023
I wouldn't give a star. My experience was not a good one. A sale was going on and I was not given the sale price. I was charged for each piece of the sectional instead of the price listed on the furniture tag in store. I was charged an extra $100 dollars on an ottoman and when questioning sales, i was told that the ottom I was receiving was larger than the one in the showroom. I asked the sales person to pull up the item and he was unable to find the item showing the larger size. I am very displeased with the service, being overcharged. Sales people try and move quickly and speaking quickly to make the sale..I will be getting a refund and taking my hard earned money elsewhere. Please pay attention to prices and fees when making these purchases
Jeff Webb
Jun 30, 2023
Jaylan is great! Friendly and helpful, and gave us time to think about our decision. She also followed up quickly with answers to our questions. Great experience!
Morgan Maloney
Jun 29, 2023
Help was great! Would recommend shopping here. Ask for Yusef he was able to give me a great deal!
Janice Matteo
Jun 23, 2023
Worst experience I ever had at a retail store. I had to go 4xs & was told the wrong pricing. Then went we were purchasing bc it was the set my husband really wanted, they entered the information in wrong. Definitely don’t go to Clifton Heights. Worst customer service
Carol Sullivan
Jun 20, 2023
Good variety,, excellent customer service.
James Dolan
Jun 10, 2023
I wanted to say that Sanae wasvery responsive to my needs for 2 sofas and kept in contact with me until we were able to finalize the purchase of the 2 sofas with the assistance of James, the manager.
Danielle Guerrero
May 30, 2023
Excellent service very friendly staff.
Tom Kolsun
May 29, 2023
Every single person we dealt with at Ashley was pleasant, efficient and professional. In a world where customer service doesn't exist, Ashley Furniture stands alone in great service.
iesha ray
May 29, 2023
The person I spoke with was very patient and kind he answered all my questions so far I would recommend this store to everyone.
edward castrege
May 28, 2023
excellent service!
Shanda Washington
May 28, 2023
Store manager James need more training in customer service. Over talking the customers is inappropriate. Assocaites needs to have more knowledge of products being offered. Jaylah was great
Ethline Williams
May 26, 2023
Satisfied
SHERI BROWN
May 23, 2023
The Salesperson that I worked with was extremely professional, knowledgeable about the inventory and also assisted in lowering our purchase price. We also enjoyed his pleasant personality and sense of humor.This location also includes price matching so if you found their items cheaper at another retailer they'll match that price.
Kelli Mitchell
May 17, 2023
Great place wonderful service. He answered every question we had without hesitation
Kevin Dang
May 13, 2023
James was very helpful in getting everything I needed done. Would definitely recommend coming for the prices and customer service!
Signe' Manigault
May 13, 2023
Polite service. Ask for Yusuf Ross.
Lorraine Littles
May 13, 2023
My first visit good looking store, store clerk very good and know her stuff, but what I like 4 recliners was online and the store didn't have it and couldn't order it but enjoy the drive
Carol Griffiths
May 11, 2023
Rep Kelvin was extremely knowledgeable, courteous, and helpful with the purchase of a mattress. He throughly explained about the various types/name brand mattresses so we could make an informed decision on our selection. We were very satisfied with his service & are looking forward to receiving my daughter’s new mattress & accessories.
Abdus-Shakur Ali
May 08, 2023
The staff Mr. Kalvin and Ms. Sanae were very helpful and respectful. When I left store I felt content and satisfied.
leola paige
May 02, 2023
GM'S CUSTOMER SERVICE WAS EXCELLENT YUSUF SO GLAD TO BE DOING BUSINESS WITH ASLEY'S OUTLET
Michael Casasanto
Apr 30, 2023
Yusef was extremely helpful!
Lala Thompson
Apr 26, 2023
James the store manager greeted us as soon as we walked in with a smile and please tone. Help me my mom and another cx all in a timely manner. Thank you 😊
Dion White
Apr 25, 2023
Excellent customer service 10/10 would recommend
brandon watkins
Apr 23, 2023
Good services
Kelly Nicgorski
Apr 18, 2023
Was given great customer service and the employee Sanae made sure we were given the best pricing for what we needed.
Mia Hill
Apr 10, 2023
I always enjoy going to this store. The staff are pleasant and the helpful. The store is well lit, as it is challenging to shop in a store where the lights are dim.
G Brown
Apr 10, 2023
Very gd customer service
Joanna Levin
Apr 08, 2023
James the manager helped me find the perfect coffee table and sold me the store model at a discount since I needed it right away. He wrapped it right up securely and put it right in my car. Everyone was super nice and I love my purchase. Highly recommend this business!
Jennifer Insalaco
Apr 03, 2023
Very friendly and helpful
julia lewis
Mar 27, 2023
The young lady that assisted me was very polite and very helpful. She answered all questions that I had.
Andrew Long
Mar 27, 2023
Great service and great furniture! Manager and assistants are great.
T J
Mar 27, 2023
Poor selection. Expensive. Ratings from previous customers were low.
Marie Butts
Mar 26, 2023
Sales representative was patient and helpful. He took the time to explain my payment options and didn't pressure me to buy something.
Lalita Shields
Mar 26, 2023
The gentlemen, was really a pleasure to do business with, when describe what my vision was they pictured it right away know what I wanted. Thank you gentlemen again
Ace Malachi
Mar 22, 2023
Customer service was wonderful. Very helpful staff
sal regs
Mar 22, 2023
Asked for and thought I bought a 4 PC. King bedroom set. Paid the bill and when the furniture arrived, I was told by the delivery group that the dresser was on backorder. I called the store since I haven't received a notification of a backorder. The store representative stated that I didn't purchase the dresser, only the other 3 pieces. I stated that I asked for and was priced for the 4 PC set. The representative said that I would need to speak to the sales person but he was currently unavailable. He would have him call me back. 4 days later, I'm still waiting for the callback. Bait and switch from this store. Be very diligence in going over your purchase paperwork if you dare to purchase from them.
Stephanie Mears
Mar 21, 2023
I stopped in the Ashley store on Baltimore Pike in Philly one day, and ended up leaving with the perfect bedroom dresser set. The associates were extremely nice, and super helpful. The prices were to my liking and actually less expensive than what I had seen in other stores. The delivery was smooth, the products came already put together and neatly wrapped in plastic wrap.
Ernest Wesley
Mar 15, 2023
My experience at Ashley Outlet Store was excited in that the staff are friendly and very patient in answering questions.They are also willing to go extra mile in explaining to you in detail.
Rose Cooper
Mar 15, 2023
I liked that the sell person was not pushy and answered all my questions and gave use plenty of info
tish Brooks
Mar 15, 2023
Great selection excellent customer service and the prices are not bad!
Lynn Meehan
Mar 07, 2023
Sales did not show me interest as a customer I ask a few questions to me to look around you would have thought he would have shown me I was the only customer
Ernest Bowen
Mar 02, 2023
They was great to work with and good customer service I will come back. And tell people and friends
RedoHealer _Life
Mar 02, 2023
Nice and simple. Lead through everything and the experience was friendly.
Tina McCollister
Feb 28, 2023
Loved everything and everyone was so professional didn’t have no worries. They worked very hard to get me what I needed and I thanked him very much.
These Thumbs Are Official
Feb 24, 2023
Great product, great customer service
Lynn Scott
Feb 21, 2023
They have some lovely furniture. The staff is very friendly and extremely helpful. Definitely recommend and I'm definitely going back
Deborah Watson
Feb 18, 2023
Great sales people. Very helpful. Would definitely recommend this store
Gayle Watkins
Feb 07, 2023
I purchased an area rug at the Ashley Furniture Outlet. I had a wonderful experience. James my sales representative was both knowledgeable and pleasant. In addition, it met my price point!!!
Ashley Robinson
Feb 05, 2023
the customer service was amazing and i loved everything they had in there but im happy with the furniture i picked out the manager was great and the young lady who checked me out was great also
Janet Kollmann
Jan 30, 2023
Pleasant, no pressure sale. We went in knowing what we wanted and were greeted with prompt and efficient assistance. Quick delivery.
Joseph Naylis
Jan 28, 2023
Customers service was great and James was very helpful
Faith Pinkerton
Jan 14, 2023
Nice selection and salesman was very helpful.
Christina Bost
Jan 07, 2023
Great customer service.
Lisa Sheely
Jan 04, 2023
Great customer service and support!
KAREN DONEHOWER
Jan 02, 2023
My husband and I experience was excellent
NikW
Jan 02, 2023
removed five star review based on your protection plan with GBS Enterprises complete scam and they will not contact you again not even to tell you if information is needed or not. never again
Jaqui Humes
Dec 24, 2022
Shopping for my daughters new bed, we tested mattresses and she picked the one she wanted. Purple Hybrid keeps you cool and has more bounce. We got the adjustable base because Ashley created a 60 month payment plan at 0%. We are very grateful to the manager, who gave us a bright orange folder with all the paperwork. Now I get a message that we are finally sleeping thru the night. Thanks Ashley Outlet!
Tim Balch
Dec 21, 2022
Awesome shopping/purchasing experience, James was so friendly and knowledgeable and made this super easy for me. As a sales professional I always want to recognize others who give my family and I great service, and James did that and more, as did the desk staff member (didn’t get her name) that helped with our transaction. Very satisfied, and will recommend them 100%. Thank you so much!
Catherine Blum
Dec 18, 2022
They are a go to place if you're looking for a smaller apt size couch. I've bought a couple over the years and the quality is fine and prices are good.
Ger Delozier
Dec 14, 2022
Everyone there was helpful and conduted bussiness in a timely and professional manner
dave holcombe
Nov 30, 2022
We always come back we like your product and our sales men was great and not pushy
Kar
Nov 30, 2022
Great experience at this location. James was very patient and helped me select a sectional Highly recommend
Craig Ritchie
Nov 29, 2022
James, the store manager was our sales person. He was very pleasant and extremely knowledgeable of the products in the showroom. He made the shopping experience of spending $4000 almost enjoyable. 🙂
Barrett Weyneth
Nov 19, 2022
The store manager of this location is incredible. Friendly, no pressure customer service. Store is very clean and organized. Answered all of our questions with a smile.
Loretta Vance
Nov 18, 2022
Great customer service. Mickael was awesome!
Maryam Javed
Nov 16, 2022
I had ordered a bed in july and it had been 4 months almost and they kept delaying the date.
Fred Carter
Nov 14, 2022
Easy...
Straw Berry
Nov 07, 2022
So I was ordering the 12 Chime mattress offline but the delivery’ was a few days away (4 day delivery window ) so I decided to call store I called store they said they honor online price and the delivery would be next day just come in. I come in and of course when I ask for the best day delivery the store manager tells me that’s not how it works I explained to him that I would told that by an employee over the phone he says I’m going to have to talk with that employee I think I know exactly who it was because he shouldn’t have told you that I said well I’m sure he was just trying to get me in the store he said no we don’t play games I said ok I proceed to tell him well online they gave me a 5% discount (14.50 off) as well since you guys can’t deliver it sooner then online can you still honor the coupon he says no. He wouldn’t be able too so I proceed to wait for total the total without discount online is $311.01 and his store price was $313 now that’s only two dollars more expensive but (at this point it’s about principle and customer service you guys wasted my time after lying to me on the phone ) your delivery window is the same as online, and you can’t honor the 5% online discount and your price is $2 higher then online. Not to mention I’m not sure if there would have been an additional delivery fee which online there isn’t. I left with out item and ordered online instead. I still recieved my item but I felt like a detailed review of the store location was necessary this is not a reflection on Ashley furniture as a whole but just the Baltimore pike location
joanna cronrath
Oct 28, 2022
Nykeysha Rice helped me out and took care of converting on line items to the in store supply. She had to jump through some hoops!! What a help!!
Barbara Kain
Oct 24, 2022
Great personal customer service. Went above and beyond!
Steve Hess
Oct 22, 2022
(Translated by Google) Manager was a me-off(Original)Manager was a jag-off
Erick Kendall
Oct 19, 2022
Gr8 experience shopping at Ashley Outlet..Nice variety of furniture... Nice quality.Friendly staff made shopping experience awesome 👌🏾 👏🏾 👍🏾
Scott Bray
Oct 08, 2022
Nice knowledgeable salespeople
Stella Bozant
Oct 07, 2022
Very friendly and knowledgeable
Asif Hoque
Jul 15, 2022
Good outlet
Jamelia Harvey
Jul 07, 2022
Lovely furniture I did not want to leave 😁
Steven Roberts
May 31, 2022
Wonderful staff was treated very well very helpful and friendly they did well in accommodating me and my niece
Tina Ciasullo Makeup with TinyTee
May 30, 2022
I went to the store 4 times in the past 3 days! Kalvin and Marlene were very helpful!! They answered every question and explained all the details. Wonder experience!!
Blazin' D
May 22, 2022
Nice, convenient store. The checkout staff and manager James were all excellent. They were well coordinated and helped me purchase a Queen size tempurpedic mattress with an amazing mattress cover. Thanks for the help and good work even during these chaotic times!
shanice harris
May 14, 2022
Great customer service ! Very informative
Evie Sims
May 05, 2022
Ok prices
Chrissy Dempsey
May 01, 2022
Marlene in the Clifton Heights location was extremely pleasant, helpful and very informative.
GAYLE GRAHAM
Apr 14, 2022
Love their selection
Carl Smalley
Apr 06, 2022
Enjoyable
Joan porterfield
Apr 05, 2022
The sales representative was very polite and professional. I really appreciate his expertise in helping me with my purchase. No hassle, Thank you
YOU CANT DEPOSIT EXCUSES
Apr 01, 2022
Great customer service, thank you!
Albert Tolvaisa
Mar 17, 2022
Went shopping for my son
alexandria dobrikovic
Feb 23, 2022
Awful experience with Ashley’s. Will never buy from them again or recommend to anyone.
Mike DeSalis
Feb 20, 2022
Nice selection and helpful staff. Kalvin was great. Easy experience with no pressure to buy. Highly recommend
Ellistine Forte
Feb 14, 2022
The salesman was very helpful in helping me find a very nice king bed it was a wonderful experience the salesman was courteous and showed me my choice in the color I liked.
Zachary Steele
Feb 13, 2022
Good buying experience
Jalancia Thompson
Feb 13, 2022
Great service
T G
Feb 10, 2022
I went one night to check out bedroom sets. I was not greeted upon entering. There were 3 employees at front desk. I walked the entire store noone approached me, asked if I needed assistance etc. Even as I left the store noone spoke. I've worked in customer service for years. It's just common courtesy and common sense to greet EVERY customer and check on them for obvious reasons such as potential sales. I decided to not shop here at all. Even though I seen a set I really liked, I rather take my money elsewhere and be treated with respect.
Toni
Feb 05, 2022
Last week I went to purchase a recliner it was 1600 and some change. The following week they had a sale, the price went up to 1700 and some change they are rip off the representative was nice. But is not his company. What kind of sale was that? Everyone's using covid. To make everything goes up Don't go there They are just taking your money and using covid for an excuse.
Brittany Kennard
Feb 03, 2022
I went into the store and was greated right away by Shelly which was very nice. The store didn't have exactly what I was looking for. However, she informed me of other items that may be online as well for their store and gave me many options. Nice first time experience here.
Lavell Williams
Jan 26, 2022
Excellent furniture outlet for the price and quality!!!
D Brown (JustMeDee)
Jan 24, 2022
They have a lot of nice furniture, but unfortunately a lot of things are out of stock, probably because of covid!
Kristin Saul
Jan 23, 2022
Very friendly and helpful. I kept changing my mind and they were patient and gave me all available options
John DeMarcantonio
Jan 23, 2022
Kalvin was very personal. A nice human being to deal with. Ordered sofa and loveseat for spring delivery. Thanks JohnnyD.
crystal sheppard
Jan 20, 2022
Service was very good, they price matched the furniture in store to their website, and setup my delivery in a few days. I am very pleased with the customer service I received.
Paloma Melendez
Jan 08, 2022
The staff is super sweet, area is clean and calm environment. Issues issue seems the stock vs availability ratio. Waiting 3 months for sofas is a long shot. Hope to visit again in the spring.
Sabine Sylvain
Jan 02, 2022
The associate was extremely patient with us. She mentioned being a new staff member but her actions exhibited the knowledge & attentiveness of a seasoned employee. Thanks for your help ☺️
Leatreace White
Dec 19, 2021
Sales Rep was very professional, courteous and patient.
Liliana
Dec 11, 2021
Everyone was very helpful.
Rose Miller
Dec 07, 2021
Kayla was so helpful and knowledgeable regarding inventory and availability. She also added a designer’s touch to help narrow down my selection. All sales associates should take a page out of Kayla’s book thank you!
sharon lutz
Nov 26, 2021
Kalvin was extremely kind and pleasant. He answered all my questions and helped me choose the best items.
joyce green
Nov 24, 2021
Very positive shopping experience. The saleslady was so attentive and helpful. She took the time needed to look up all the details about the beds I was interested in purchasing. The time she took made me want to return and refer friends and family in the future...
steve stoner
Nov 21, 2021
Sales associate was great ! Good selection.
Nadine Johnson
Nov 19, 2021
Very professional and accommodating
Ra'bey Church
Nov 13, 2021
Business was, I'll just say my experience want so great on that end.
Brian “Bolt248” Bolton
Nov 07, 2021
I was very disappointed by the selections.
Shanda Diggs
Oct 28, 2021
I loved my experience here. Marsha was extremely helpful and professional. Prices are great and there's a lot of options. I went to purchase this set just before COVID hit and the world shut down. However this business did a horrible job with communication and keeping me the customer posted. The set I ordered was sold threw many retail outlets and was very popular. It seems that Ashley sold more than they anticipated which created such a backlog for delivery that I waited over 7 months. I received 1 call to update me at which time I was told to I had to wait another month before delivery. Once delivered I still am in love with my purchase. Not sure if I will buy anything else from Ashley furniture outlet store or recommend them to anyone due to poor communication from the customer service department.
Michael Martin
Oct 26, 2021
Had a great experience the prices were reasonable and Kalvin our sales associate was really helpful .
Renee Caraballo
Oct 24, 2021
Well mannered and professional staff love it here thanks Vincent
Amber Brown
Oct 09, 2021
We were looking for a king bed and apparently this time of year they are either really hard to find or Delivery takes up to 13 weeks. The sales associate, Vince, helped us find the best option that was in stock! After double measuring at home and comparing prices, we returned to Ashley's outlet and Kalvin checked us out in 30 minutes! The delivery is only days away and we are so relieved! Both wonderful service and great prices!Highly reccomend!!
DEBRA STEIN
Oct 08, 2021
Susan was very helpful in finding in nformation about the piece I wanted but the floor sample was not for sale and the waiting period for delivery of the piece was too long.
Heather Schaible
Sep 28, 2021
Great experience, very helpful and friendly throughout the entire process.
Gail Harley
Sep 27, 2021
Extremely clean showroom. Staff friendly and helpful. I really enjoyed my experience !!
Sue Evans
Sep 16, 2021
I had a wonderful experience at Ashley Home Center. James was very courteous and professional. I love my new sofa and rug that was ordered and couldn’t be happier with the whole process
terry shepherd
Sep 06, 2021
Business sense was very accommodating and very knowledgeable. Personally, smiling faces last a long time and we couldn't get enough of them, from every employee. The courtesy and kindness that was given to us is definitely worth sharing with others for recommendations.
Nanci Bolds
Sep 04, 2021
Calvin provided the very best customer anyone could ask for.
Dionna Bittle
Sep 01, 2021
Friendly staff, very helpful and great deals.
Stormi Jones
Aug 30, 2021
Good friendly customer service
John K. White
Aug 12, 2021
My sales person was excellent! She was very patient and knowledgeable about the store's products.
Crystal Lanier
Aug 12, 2021
My daughter and I had a great experience with Stefanie. We weren’t pressured with making a purchase and she helped with directing us to the merchandise currently in stock so we wouldn’t have to wait forever for the delivery.
Margaret Clifton
Aug 10, 2021
I went in needing a whole house full of furniture and they could not have been more helpful. Even with the current issues getting furniture I was able to get enough to move in to our Rental. I would highly recommend this store and it's employees
Anton Michels
Aug 09, 2021
Friendly, competent service
kim cook
Aug 07, 2021
Impeccable customer service
rmunshi27
Jul 31, 2021
Kalvin I’m Clinton Heights was great and very helpful!
Dennis Dunn
Jul 23, 2021
Manager (not sure of his name) and employee Stefanie were both extremely helpful. My wife and I have been dealing with furniture nightmares since April. Back orders and cancels, orders being pushed back, it has been very frustrating. They were very patient today with us and helped us find something that fit our wants that would be in this week. Will recommend this store to my friends and family.
Taylor Flynn
Jul 20, 2021
Kalvin was so helpful, and was able to help us select a sofa, loveseat, and ottoman in under 30 minutes! Great experience!!
Alicia Ferguson
Jul 16, 2021
Love the customer service and ease of purchase
David r
Jul 15, 2021
sells person Calvin was extremely helpful finding me the best price possible
Jacquelyn Saunders
Jul 14, 2021
I was Greeted by Stephanie,who assisted me with my entire purchase. She was amazing attentive, and knew her stuff. I asked dimensions and she quoted them precisely off top. I felt seduced by the furniture. The beds were amazing quality then Stephanie pushed a button and the world moved. My head lifted, feet went up, and a massager came on!! This adjustable base, did it for me… I can’t wait to get my items home. Great sturdy furniture and excellent warranty for just a little more.Very satisfied with my experience
Bernita Salley
Jul 10, 2021
Purchased lg picture, saw a kitchen set w/ceramic fruit set on it. In love w/combination went back & purchased table but ceramic fruit set wasnt there, ran to grant location, sales person bubble wrapped. I waited for table to come. Table set arrived, unwrapped ceramic fruit set to place on table 3 shelf. It was broken inside bubble wrapping. Called store, wk later recd msg to pick up ceramic fruit set. i went & was told i picked up item yesterday. I called store 4xs for mgr. They gave me run around for wk. Finally talked to mgr, he was unwilling to understand my situation, which made me upset. Next day i went to another Ashley to purchase ceramic again. They mentioned its a fragile item. They didnt have correct set, so they called nj loc, who said they could not send to store cause its fragile, we had to come to nj store. Every Ashley store knew its a fragile item but me. Grant location knew also & bubbled wrapped & gave to me broken. They refuse to reimburse me
Carole Scurry
Jul 10, 2021
Was greeted by Kalvin and told if we needed assistance to let him know. We then began looking around and found couch, chair, chaise lounge in the color wanted. After we found another piece of furniture we talked numbers and was able to get the furniture quicker than the 2 month wait due to the furniture being in stock. My experience was very good, never felt pressured.
Rachael Thomson
Jul 07, 2021
Stephanie was the bomb… some pieces are back ordered which is annoying but that’s not her fault
Kate Kelly
Jul 02, 2021
Excellent selection, great service. Stefanie was very helpful and we didn’t feel rushed to make a decision. Recommend them highly!
Kellyann Williams
Jun 23, 2021
I had a very positive experience purchasing my new kitchen furniture. The salesman was laid back and easy going and didn’t give up until I was satisfied with my final purchase.
Monica Johnson
Jun 20, 2021
AshleyHomeStore Outlet had a different style that I gravitated to. Sad that i have to wait 8- 12 weeks for delivery. Salesman was helpful.
Josh T. Landow
Jun 07, 2021
We had a fantastic experience buying a sofa and ottoman with Devonte Lomax! He was very friendly, knowledgeable, and attentive to our needs. I would definitely return for my next furniture purchase and would specifically want to deal with Devonte again.
Jenabu 26
Jun 05, 2021
Great customer service
Matt and Jen Czapla-Clark
May 30, 2021
Excellent customer service! Very helpful.
Andrew Fitz
May 23, 2021
Joshua Gardner is an amazing salesman. I will be going to him for all my furniture. Very patient excellent job!
Mike Panco
May 16, 2021
Vert helpful and they answered every question we had to help us choose what was best for us.
Margie Sabatino
May 13, 2021
Our experience was great. DaVante was awesome. He helped us look at reclining furniture and he was easy to chat with. At the end of our experience, we had a new reclining couch that we were both happy with. I definitely recommend you go visit DaVante if you want a great shopping experience!!
Marie Bellinger
May 13, 2021
Love my miniature island that I just got
Gen Walsh
May 09, 2021
Sales people were great! Bought a beautiful couch and recliner love seat set. Mattresses by Ashley are much better than I thought
Ethel E. Conaway
May 08, 2021
Too expensive and cheap
Carol (Caar)
May 08, 2021
Salesman was awesome
Joe Garrity
Apr 26, 2021
We came into the store today looking for a sectional and a new kitchen table. Kalvin was assisting us and we were able to get a couple of extra pieces because prices were so reasonable. Great experience!
Tekilla Brooks
Apr 25, 2021
It was a pleasure to walk in knowing what I wanted and able to purchase what I needed for my unique situation. I appreciate the staff especially Calvin that assisted me and team for an easy and satisfying experience. Thank you
Ern Mckinliegh
Apr 22, 2021
Employees won't let you breathe
Sarah Konneh
Apr 17, 2021
I loved the customer service!! Really sweet people
John Scott
Apr 12, 2021
My experience today with Ashley was fantastic. We had Josh as a service professional and he was exactly that a professional. He was very welcoming and gave me space to make very important decisions. He also was able to lend a very helpful hand while reviewing dimensions and making decisions for our future home. I’ve been to multiple furniture stores over the past couple weeks and we were treated very well by all associates. I’m a little picky when it comes high price purchases and I was very impressed with how Josh and his team handled our business today. Kudos to them and we look forward to seeing them in the future as we continue to outfit our new apartment! Thank you Josh we will be back soon!
Cheri Roberts
Apr 08, 2021
While I love the furniture we just got. The delivery I am not entirely happy about. We have a veteran flag on my lawn and they bent it and broke it. They also were moving so fast they almost knocked my tv over.
Lisa Jenkins
Apr 07, 2021
Our experience was very good, the help we received was very good, found the furniture that I wanted with no problem. The staff was very helpful.
Esther Scott
Apr 06, 2021
Love this place
Laura Lynch
Apr 03, 2021
Very friendly staff and very low pressure
Tru Chocolate1
Apr 01, 2021
Very clean and friendly, my experience was overall satisfying
Crystal Miller
Mar 31, 2021
Well mannered very helpful beautiful person
Linda Grize
Mar 29, 2021
Shaina delivers 6 star customer service. She is very knowledgeable and able to assist with matching pieces no matter where they are located in the store. She greeted us with a friendly smile, introduced herself, allowed us to walk around and then assisted us when we asked. We were able to furnish a 2 bedroom apartment very quickly with her knowledge and expertise. Go visit Shaina. She is the best!
Angela Lindsey
Mar 21, 2021
My husband and I purchased a mattress from this store and we did not have a good experience. The mattress was sunk in and gave my husband a backache within 5 days of sleeping on it. We tried to return it to Ashley but they insist that they will not take it back unless we pay a re-stocking fee and a disposal fee. We have never heard of a store that charges both fees in order to take a product back. I asked the customer service manager, Lauren, how it was that they would charge both fees and she said that's what's required. I asked her if they would be disposing of the mattress or re-stocking it. She could not give a clear answer but insisted that was the policy. It is outrageous that a company would charge both fees! Not to mention the fact that the mattress sunk in within five days of sleeping on it. I should mention that they had their 'mattress doctor' come out to our house to check the mattress. This 'doctor' wrote up a false report saying that our box spring was the problem because he could see an indentation in the box spring. Both my husband and I were standing right next to him and did not see any indentation. We pointed this out to him but he did not care. He kept saying there was an indentation and that the reason for the defect was not the mattress but the box spring. Our box spring was fine. We have used it before with our old mattress and there was no sink. Our old mattress got soiled and we wanted to change to a new one. We did not expect to be treated this way especially at this time when there's CovID 19 and financial difficulty. We purposefully went to Ashley expecting to be treated well but were sorely disappointed. It was unbelievable!! We most certainly will never buy a mattress or anything else from Ashley store ever again. We say buyer beware!
LeeAnn Reid
Mar 15, 2021
Shawna was awesome she took my needs into consideration and didn't just try to sell me something. I will definently be back and will want Shawna to help me.
Eric Wright
Feb 10, 2021
Great experience Josh Garderner was the best sales representative he was very personable and I recommend anyone that goes there ask for Josh he is a phenomenal sales representative.
Lisa Brown
Jan 13, 2021
Their prices are too expensive..when I went there they said it was free delivery, but the beds were so expensive thats prob why it was free delivery cause delivery was added on with the bed..smh
Nafissa Young
Jan 04, 2021
Over priced for an outlet
Gerald Brooks
Dec 13, 2020
Well they are online showroom floor is more exciting than the actual showroom floor in the store but thank God for modern technology because they're flesh green monitors where you can pull up the website and look through their catalogs, my salesperson was excellent and his knowledge of what I bought I was buying a bed and it cost me about $1,300 not bad huh
Kevin Richardson
Dec 12, 2020
People are very nice and very helpful
Kevin Robinson
Sep 27, 2020
Some very nice furniture 👌. Keep up The good work. Great customer service. 🙏 Amen
Brooke Lockley
Sep 24, 2020
Andrew was my salesperson and he was very knowledgeable and nice throughout the whole process
tashia ross
Sep 12, 2020
Prices and staff are awesome 👍 my only issue was when I went to pay I was told 8 to 10weeks for delivery
DEBORAH BLACKMON
Sep 05, 2020
Thought the furniture was cheap and overpriced...
janet franconeri
Sep 02, 2020
We went to Ashley after going to several other furniture stores and not finding anything. We found everything we wanted at Ashley with the help of our wonderful sales girl Shana. She was so helpful to us. She was patient with us changing our minds a lot and wasn't pushy. She spent 4 hours with us and was great!! Thank you Shana for a great furniture shopping experience!!
Mario Rodriguez
Aug 24, 2020
Good prices, variety and the most importanr: quick delivery...
Sharon McClellan
Aug 23, 2020
I actually went in to purchase 2 chairs. With the efficient and excellent service from Calvin and his awesome customer service I ended up purchasing 2 mattresses and a kitchen set. Calvin was very helpful and pleasant and an excellent person to represent Ashley Furniture. I’d definitely buy from your store again.
Logan Duranto
Aug 21, 2020
Very poor customer service. Dont waste your time or money here.
Patricia Cooper
Aug 20, 2020
Not much to look at
Ravikumar Jethani
Aug 14, 2020
Ordered the 4 dining chairs. Shayna took the order and confirmed that delivery would come in 3 days. The chairs took more than a week to get delivered even after confirming the delivery twice. The does not care about schedules of customers. The delivery scheduler tried to impose specific times or threatened to cancel the order. The manager felt it was funny that the order was getting late and never provided updates. They feel its only customer's responsibility to followup even after not scheduling the deliveries.
Jill McGee
Aug 10, 2020
Walked in and was immediately greeted by Kalvin. He was extremely helpful in finding us a dresser we wanted in stock. Much better experience and saved $400 over Bob's.
T Perkins
Aug 06, 2020
Received amazing customer service from Shaina. She had amazing patience and work with me effortlessly to help me make my choices . I would recommend this store to everybody encounter thaneeds furniture! Job well done !!
Jenn LaValley
Aug 02, 2020
Shaina provided awesome, friendly customer service!
Regina Colburn
Jul 28, 2020
Experience was fantastic!
Meghan Kane
Jul 18, 2020
I’ve shopped around a lot and finally found something I really liked at a decent price. All of the staff were friendly and professional, not pushy at all. Kalvin was my sales associate and he took the time to answer any questions and was a pleasure to deal with.
Donna R
Jul 16, 2020
I came in here looking for console tables. When I walked in you can tell that the workers did not want to get up and help. They were all sitting and no one wanted to get up. Finally a sales person got up and asked if I needed help. She then proceeded to take me in the back and showed me one table and I told me to look at the screen if I wanted see anything else. I asked her about a couple of others tables then I proceeded to the front door you could tell she didnt want to work. As I was walking out. I stopped and look at something else after I was standing there for over ten minutes she decided to come over to us to see if I needed any help. NO THANK YOU!. I left the store
Kee Kee
Jul 16, 2020
I'm looking for new living room furniture. So I decided to visit Ashley's HomeStore on Baltimore Pike since the customer service at Bob's Discount didn't make me happy.I had the pleasure of speaking to Shaina Nieves while in the store. She was awesome. If you're going to pay your hard-earned money, then the customer service should be on point.Based on the customer service and Ashley's having what I need (I have to wait until November since items are on backorder), I will go back and purchase my items.Thank you, Shaina Nieves. Great job today!
Keith Howard
Jul 12, 2020
Good Deals!
Sharon Abney
Jun 26, 2020
Shaina was very helpful, and professional in the store and also when I called with questions once I got home .They have beautiful , quality furniture for great prices!
K.Shawn Singletary
Mar 11, 2020
Stephanie was quite the professional! Glad we made Ashley our final stop with so many other furniture stores in the area.
Kayla Reilly
Mar 01, 2020
Even though it might be a bit pricey for some, it's a really good store. The staff was very friendly and helpful and the products are great quality. So despite the prices, it's an awesome furniture store but in my opinion and own personal experience, you get what you pay for hence why I'm giving Ashley's a 5 star review!
Sandra Clinkscale
Feb 21, 2020
The sales rep was very impressing good saleman ship patience and polite I recommend her Harley was very satisfied thank you Miss clinkscale
Timika Rankin
Feb 19, 2020
Awesome variety and low prices
Rhonda Clements
Feb 01, 2020
Great experience. Was well informed.
Christian Howard
Jan 25, 2020
For starters the staff was mostly helpful, there were a few quirks that can be worked out but we're all human right? My less than satisfactory rating is largely due to the quality to price ratio. To be fair, Ashley does offer a comprehensive warranty-like service that is really top notch. In addition they manufacture their own products and delivery and assemble is available to consumers. Overall I would like to see them bring better quality products to the table for the prices I had to digest in disbelief.
KJ
Jan 12, 2020
Great place and fantastic furniture at great prices.
Phu Trieu
Jan 12, 2020
Kalvin help me friendly place would come back again.
Alyssa Smith
Dec 11, 2019
You should be very cautious of the price you pay for furniture here. I stopped in looking for a table. I ended up being quoted nearly $700 for it; the same table on the same day (with identical photos, so it’s the same one) was on Target for $419 and Raymour & Flanigan for $370. When I told them the price difference, the grumpy manager huffed and puffed before price matching the table, but then raising their delivery rates to account for some of their “loss.” I’ll be making my purchase elsewhere.Also, like a previous reviewer said, it seems to my from my experience that these aren’t discounted items sent over from the real Ashley store. At least some of these items are made for the outlets, complete with cheaper quality base wood and thin, wood veneer.
junk mail
Dec 06, 2019
We purchased a bedroom set, not even two months in a large piece of wood going across the bottom of the dresser literally fell off. From what it looks like, the type of compressed wood that was used for the bedroom set seems of a lesser quality than we expected. With that said we became very disappointed with this purchase given the price we paid for this set it seemed like a great deal. We decided on purchasing a warranty to have peace of mind (so we thought). It’s been a week now and haven’t heard anything back after sending pictures, per the warranty companies request. I decided to give the store a call, they told us over the phone all sales are final no returns or exchanges permitted. We asked to speak to a manager, they took down our number—however we never got a call back. This has been a very disappointing experience. We have a bed room set and warranty included and can’t seem to get this repaired. Literally makes me wonder what was the warranty even for. We were skeptical at first however we were open minded coming into this purchase however from what it looks like, Ashley Furniture will not get any future business from us going forward.
Steven
Dec 01, 2019
This is a great store... got my furniture here and it fits SO well with my home. My girl loves it and she made me write this review on here lol 😂 Everyone was so friendly to me when I came in and gave me what I wanted. I worked with Steven and he gave us a great deal on my sectional and my bed set. Like he even gave us a discount and gave us free delivery just because he is nice. 10/10 great guy. If you come and need furniture, ask for Steven! Oh, and I posted a picture of what I got so feel free to check it out.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
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